I tried to log in into my account from a new phone and because the phone number was cha...

GetHuman1323153's customer service issue with Facebook from October 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1323153's own words
I tried to log in into my account from a new phone and because the phone number was changed due to difficulties with the phone company it had been impossible because facebook is sending an authentication code message to the old number that I had and I can't retrieved the code. I refused to open a new facebook account because I will lose all my pictures and my contacts. Is there anything you can do to help me resolve this problem?
GetHuman1323153 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1323153
Oct 12th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 174830 others
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GetHuman1323153 started working on this issue
Oct 12th, 2018 1:33am