My son recently passed away and through his cell phone I had access to his accounts bec...

GetHuman-suzny's customer service issue with Facebook from October 2018

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The issue in GetHuman-suzny's own words
My son recently passed away and through his cell phone I had access to his accounts because luckily he didn't log out . A few days ago, the phone froze up and I had to buy a new one but the tech people were unable to transfer anything unless I can get the phone to open so I lost everything and I don't know his passwords. I am at a loss as to how to get his Facebook back. Any help would be so wonderful. His memories are all I have and there are years of pictures and videos that are so precious to me. .I pray that someone can help.
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Customer service issue
Reported by GetHuman-suzny
Oct 12th, 2018 - 3 mons ago
I have an issue with Facebook too
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GetHuman-suzny started working on this issue
Oct 12th, 2018 12:21am