My son recently passed away and through his cell phone I had access to his accounts bec...
GetHuman-suzny's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-suzny's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-suzny's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-suzny will want to follow the link below to head to their help center. We will check on GetHuman-suzny later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-suzny may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-suzny's own words
My son recently passed away and through his cell phone I had access to his accounts because luckily he didn't log out . A few days ago, the phone froze up and I had to buy a new one but the tech people were unable to transfer anything unless I can get the phone to open so I lost everything and I don't know his passwords. I am at a loss as to how to get his Facebook back. Any help would be so wonderful. His memories are all I have and there are years of pictures and videos that are so precious to me. .I pray that someone can help.
GetHuman-suzny did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-suzny fixed the problem
We are waiting for GetHuman-suzny to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.