Unable to recover account. Asking for additional security to recover account. But I don...

GetHuman1322722's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1322722's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1322722 will want to follow the link below to head to their help center. We will check on GetHuman1322722 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1322722 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1322722's own words
Unable to recover account. Asking for additional security to recover account. But I don't think I have updated my birthday on FB and the passport copy I sent was rejected telling the details do not match. Obviously it wont match because it not my full name on FB as mentioned on passport. Can you help me recover my account ASAP. Its been more than * days now. **Account details:*Name: Bhanu Prakash ( on FB)*Email: *****@***.com
GetHuman1322722 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1322722
Oct 11th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 174735 others
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GetHuman1322722 started working on this issue
Oct 11th, 2018 11:52pm