I was trying to update some of my information from my Facebook. Because I was hacked. B...
GetHuman-reyna_ja's customer service issue with Facebook from October 2018
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-reyna_ja will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-reyna_ja can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-reyna_ja's own words
I was trying to update some of my information from my Facebook. Because I was hacked. But for some reason I couldn’t do it. I’m trying to reset my password which I did but I don’t remember it and so is been so recently. I can have access to my email because that’s an old email that I had seven I was trying to update some of my information from my Facebook. Because I was hacked. But for some reason I couldn’t do it. I’m trying to reset my password which I did but I don’t remember it and so is been so recently I can have access to my email because that’s an old email that I had seven years ago eight years ago, I am trying to get the code through my phone number but it doesn’t let me. *Old email that’s register with Facebook is J*****@***.com* That is an email that no longer exist but I had it in my Facebook and I was trying to change that to My no white one. If there’s anyway y’all can help me to get this fixed I can prove that this is the person that is you send his Facebook I would really appreciate it
GetHuman-reyna_ja did not yet indicate what Facebook should do to make this right.
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