FB alerted me that someone tried to log into my account and it looked suspicious so the...

GetHuman1322048's customer service issue with Facebook from October 2018

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GetHuman1322048's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1322048 will want to follow the link below to head to their help center. We will check on GetHuman1322048 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1322048 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1322048's own words
FB alerted me that someone tried to log into my account and it looked suspicious so they asked me if I had tried logging in from such and such a place at a certain time .**I responded that it wasn’t me. **They then asked me to log in again and create a new PW. They temporarily locked my account for my protection until I did it.**Unfortunately my old PW didn’t match what they have in their records. I tried a couple more PWs that I thought might be right.** Clearly I have not used a PW in a very long time. It looks like I have forgotten it. Now I’m stuck. **Any suggestions?
GetHuman1322048 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1322048
Oct 11th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 174603 others
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GetHuman1322048 started working on this issue
Oct 11th, 2018 9:55pm