I was accused of promoting hate speech and then I keep receiving the message " Hi Kerry...

GetHuman-kerryone's customer service issue with Facebook from October 2018

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The issue in GetHuman-kerryone's own words
I was accused of promoting hate speech and then I keep receiving the message " Hi Kerry, let's secure your account. *It appears my password has been changed as the message says there are a few steps to change my password. However after keying in old password and the new one and confirming it, it appeared new password was accepted. However*the message now keeps saying that my old password is incorrect. Being only average at computers I need your help please. *Thanks, Kerry
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Customer service issue
Reported by GetHuman-kerryone
Oct 11th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-kerryone started working on this issue
Oct 11th 9:45pm