Two days ago both my facebook and email accounts got hacked. Someone behind my friend's...

GetHuman1321164's customer service issue with Facebook from October 2018

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Before contacting them, items GetHuman1321164 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1321164's own words
Two days ago both my facebook and email accounts got hacked. Someone behind my friend's profile pretended to be them and asked if I can borrow them my email for a while in order to send ''important'' documents to their mother. I sent them abv.bg account that had nothing to do with the facebook account I'm trying to restore. After that they asked for alternative email (the one connected to my facebook account) because they could not log in with the one I gave them. Not being suspicious at first, I told them my exact email, without the password though, because I thought it was part of abv.bg security policy. After only less than ten minutes, another friend of mine called me on my phone and informed me that I've sent them the same message about the email request I received myself. I was uncapable of logging on my facebook nor my email and and realized this was some kind of attack and that my account has been hacked. I did the whole ''facebook.com*hacked'' procedure the same day, but still, I was unable to restore it because I didn't know I had to remove the account from all the devices I've used to log in. After I managed to do it, I did the whole procedure again (sending a clear photo of my ID, new email to contact me, etc) but still no reply whatsoever. All of my friends who became victims of the same scam received email for restoring their accounts in only one hour.
GetHuman1321164 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1321164
Oct 11th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 12 customers so far
Similar issue to 174458 others
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GetHuman1321164 started working on this issue
Oct 11th 7:45pm