I’m completely locked out of my Facebook account, on my phone and computer. I was able...

GetHuman-justbeam's customer service issue with Facebook from October 2018

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The issue in GetHuman-justbeam's own words
I’m completely locked out of my Facebook account, on my phone and computer. I was able to reset my password but I have two-factor authentication set up. Since I can’t access my account, I’m unable to use code generator, or a third party app to log in. I’ve even tried the option of authenticating by sending a photo of myself holding a hand-written sign, with a number they’ve provided. I have not received a response via email or SMS, with any solution from Facebook. It’s been several weeks. Please help.
GetHuman-justbeam did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-justbeam
Oct 11th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
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GetHuman-justbeam started working on this issue
Oct 11th, 2018 7:11pm