My sister in law got a message on messager from a person named pieter van der westhuize...

GetHuman1319563's customer service issue with Facebook from October 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1319563 will want to follow the link below to head to their help center. We will check on GetHuman1319563 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1319563's own words
My sister in law got a message on messager from a person named pieter van der westhuizen saying my husband is cheating on me. We contacted pieter van der westhuizen who is working with my husband because that was was the message states but he doesnt know anything about it and said he checked his settings and it seems to be hacked we want to know who send the message. Please can you assist or what do require to assist with the matter?
GetHuman1319563 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1319563
Oct 11th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1319563 started working on this issue
Oct 11th 4:06pm