URGENT! On Monday my Facebook account was hacked. My name is Jon Howe. The website or w...

GetHuman1319204's customer service issue with Facebook from October 2018

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Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman1319204 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1319204's own words
URGENT! On Monday my Facebook account was hacked. My name is Jon Howe. The website or whoever hacked me changed my password and more importantly changed the recovery email and phone number that was associated with my account. Whoever now has access is now posting inappropriate pornographic content and I have no way of retrieving my account back. At this point I’d be content with just deleting the account altogether but I cannot get back into the account with my email changed. I can identify myself in any other way but can’t get a hold of anyone! Please respond quickly before they post anything else!!
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Facebook

Customer service issue
Reported by GetHuman1319204
Oct 11th, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 174088 others
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Timeline
GetHuman1319204 started working on this issue
Oct 11th 3:17pm