my elderly mother is being scammed buy a person claiming to be from Arizona and Mexico...

GetHuman1318780's customer service issue with Facebook from October 2018

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Help with my Facebook issue
GetHuman1318780's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1318780 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1318780 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1318780's own words
my elderly mother is being scammed buy a person claiming to be from Arizona and Mexico our family has tried to get it through her head that this person is not real the scammer keeps insisting and is preying on my mother using a romantic scam I was hoping to delete his account and to stop communication between them I went to law enforcement and they are very worried about the situation but can’t really do anything cuz a crime has not been committed yet. I am scared that my mother will get kidnapped by this man. His name is Ramon Andres cifuentes. He has asked for money and is using her old age and lonilnesss against her. She planned on visiting in Arizona where they planned to go into Mexico. This area is known as the kidnap capital of the world. I am really upset about the situation because it seems like Facebook is the perfect environment for scammers to prey on the elderly and I think you have o do a better job at policing this.
GetHuman1318780 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1318780
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 174005 others
0 customers following this
Timeline
GetHuman1318780 started working on this issue
Oct 11th, 2018 2:14pm
GetHuman1318780 shared this issue with friends on Facebook
Oct 11th, 2018 2:14pm

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