So I have a Facebook account that I use regularly. I got locked out of my account becau...

GetHuman1318448's customer service issue with Facebook from October 2018

7 views | 173941 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1318448 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1318448 can let us know if they help or not.
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Before contacting them, items GetHuman1318448 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1318448's own words
So I have a Facebook account that I use regularly. I got locked out of my account because its saying the phone number I have is not registered to an account. This is true because it is my old number but I have been logging on with it without a problem for awhile also the number that is on my profile to recover my account is not update either .I also recently did a password change so that could be an issue that is also keeping me out of my account.I need help because I dont want to end up making a new Facebook account. I have all my pictures and memories good times and bad times almost everything. Also good friends and I just dont want my account to be unsecure and vulnerable just sitting there. I also tried to do the ID thing to recover account it doesnt work.

GetHuman1318448 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1318448
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 173941 others
0 customers following this

Timeline

GetHuman1318448 started working on this issue
Oct 11th, 2018 1:20pm

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