Hello my name is Katrina Lashaun Shaw. Currently I had a facebook account but it was no...

GetHuman1318094's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1318094's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1318094 will want to follow the link below to head to their help center. We will check on GetHuman1318094 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1318094 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1318094's own words
Hello my name is Katrina Lashaun Shaw. Currently I had a facebook account but it was not in use as I only used the messenger app to communicate with friends or family. However I attempted to log back after deactivation and notice a ** hour block for posting sexual inappropriate pictures. That is odd and incorrect because it seems as though my account has been hacked for some odd reason and I'm being falsely accused and it's extremely annoying an a inconvenience as I have a lot of pictures that are dear to me that I can't gain access to due to this false claim. Please assist my email for that account is *****@***.com I go back Katrina Lashaun Shaw
GetHuman1318094 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1318094
Oct 11th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 173849 others
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Timeline
GetHuman1318094 started working on this issue
Oct 11th 11:49am