Hi, my name is Lemsy Santana and I have a facebook page under the name Lemsy Aguayo (wh...

GetHuman-lemsyagu's customer service issue with Facebook from October 2018

1 view | 173844 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-lemsyagu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lemsyagu's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lemsyagu will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lemsyagu can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-lemsyagu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-lemsyagu's own words
Hi, my name is Lemsy Santana and I have a facebook page under the name Lemsy Aguayo (which is my husband's last name) threebdays ago I tried to get into my Facebook account from my phone and a message came saying "session expired" I tried writing my email and password and a message came saying thatbthe password was invalid. I took the steps Facebook gave me and got a new password. A day later the same thing happened telling me that it was and old password. So again I took all the steps and reset my pass word (getting the codebyou guys send). Later that day I noticed that all my contacts messages were written in an Arabic language. Later that same day the session expired message came back on and again my password was invalid. Took the same steps and changed it and five minutes later I got session expired and the password was invalid because it was old again. I tried to get it back but the recovery phone was a new and unknown one and that's when I also noticed that they also hacked my email account and changed the password too. So from my other email account I have tried doing the process of sending you a valid ID card picture and name to certify that I am me but I only recieve a reply in Arabic language that says (using google translate) that I need to send some other ID because the one I am sending is not valid. It seems to be a computer program because I replied asking for the sender to use english and Arabic language and they keep sending me the same message in Arabic. This has turned into a nightmare for me. I am concerned for all the information and pictures of my kids in the account and I seem to be trapped because I can't recover anything through phone or email. If you could be of any help it would be greatly appreciated.

GetHuman-lemsyagu did not yet indicate what Facebook should do to make this right.

How GetHuman-lemsyagu fixed the problem

We are waiting for GetHuman-lemsyagu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-lemsyagu fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-lemsyagu
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 173844 others
0 customers following this

Timeline

GetHuman-lemsyagu started working on this issue
Oct 11th, 2018 11:46am

Moving? Set Up Services in 1 Call

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies