Hi, my name is Lemsy Santana and I have a facebook page under the name Lemsy Aguayo (wh...

GetHuman-lemsyagu's customer service issue with Facebook from October 2018

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The issue in GetHuman-lemsyagu's own words
Hi, my name is Lemsy Santana and I have a facebook page under the name Lemsy Aguayo (which is my husband's last name) threebdays ago I tried to get into my Facebook account from my phone and a message came saying "session expired" I tried writing my email and password and a message came saying thatbthe password was invalid. I took the steps Facebook gave me and got a new password. A day later the same thing happened telling me that it was and old password. So again I took all the steps and reset my pass word (getting the codebyou guys send). Later that day I noticed that all my contacts messages were written in an Arabic language. Later that same day the session expired message came back on and again my password was invalid. Took the same steps and changed it and five minutes later I got session expired and the password was invalid because it was old again. I tried to get it back but the recovery phone was a new and unknown one and that's when I also noticed that they also hacked my email account and changed the password too. So from my other email account I have tried doing the process of sending you a valid ID card picture and name to certify that I am me but I only recieve a reply in Arabic language that says (using google translate) that I need to send some other ID because the one I am sending is not valid. It seems to be a computer program because I replied asking for the sender to use english and Arabic language and they keep sending me the same message in Arabic. This has turned into a nightmare for me. I am concerned for all the information and pictures of my kids in the account and I seem to be trapped because I can't recover anything through phone or email. If you could be of any help it would be greatly appreciated.
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Customer service issue
Reported by GetHuman-lemsyagu
Oct 11th, 2018 - a mon ago
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GetHuman-lemsyagu started working on this issue
Oct 11th 11:46am