My name is Stephanie Reid and my account has been hacked several times. I tried to deac...

GetHuman-spwillia's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-spwillia will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-spwillia can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-spwillia's own words
My name is Stephanie Reid and my account has been hacked several times. I tried to deactivate it but the hacker changed my password, now I can’t deactivate the account. My profile picture is a nursing picture and my two boys. My cell phone is on my account and the hacker has tried to hack into my AT&T account. They also have a lot of different scam companies calling me on my cell. One hacker was Bruce Reid. They have been others. I’m a Campbell University student and I would like for the account to be completely wiped out so no one else can hack into my account. I try putting my email address in and it keeps saying it’s incorrect. Please if you can deactivate my account completely and permanently. A friend of mine name Brandi Perkins inboxed me the other day saying her account was hacked and not to accept any requests from her. My last post was on August **nd letting everyone know I was coming off Facebook. I live in Pikeville and to confirm it’s me, I could send you a picture of my nursing badge at my job.
GetHuman-spwillia did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-spwillia
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 173777 others
0 customers following this
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GetHuman-spwillia started working on this issue
Oct 11th, 2018 10:02am

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