My name is Stephanie Reid and my account has been hacked several times. I tried to deac...

GetHuman-spwillia's customer service issue with Facebook from October 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-spwillia will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-spwillia can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-spwillia's own words
My name is Stephanie Reid and my account has been hacked several times. I tried to deactivate it but the hacker changed my password, now I can’t deactivate the account. My profile picture is a nursing picture and my two boys. My cell phone is on my account and the hacker has tried to hack into my AT&T account. They also have a lot of different scam companies calling me on my cell. One hacker was Bruce Reid. They have been others. I’m a Campbell University student and I would like for the account to be completely wiped out so no one else can hack into my account. I try putting my email address in and it keeps saying it’s incorrect. Please if you can deactivate my account completely and permanently. A friend of mine name Brandi Perkins inboxed me the other day saying her account was hacked and not to accept any requests from her. My last post was on August **nd letting everyone know I was coming off Facebook. I live in Pikeville and to confirm it’s me, I could send you a picture of my nursing badge at my job.

GetHuman-spwillia did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-spwillia
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 173777 others
0 customers following this


GetHuman-spwillia started working on this issue
Oct 11th, 2018 10:02am

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