My Facebook account has been hacked and I can't get into it it's been a while since I h...

GetHuman1317221's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Strength in numbers! Companies respond better when others are watching.
GetHuman1317221's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1317221 will want to follow the link below to head to their help center. We will check on GetHuman1317221 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1317221 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1317221's own words
My Facebook account has been hacked and I can't get into it it's been a while since I have used it since its been hacked it's been a couple of years I don't have my old information that I use to have when I had my account but my account name is Nicole hill and one of my friends on it is Jessica Joan miles it would be helpful if you could recover or delete it if you could because I can't access it and I don't want my name or photo on Facebook and someone else pretending to be me its not right so could you please help thanks
GetHuman1317221 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1317221
Oct 11th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 173587 others
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Timeline
GetHuman1317221 started working on this issue
Oct 11th 4:45am