My facebook account was hacked, and my email too was changed that I couldn't log in or...

GetHuman-homorbol's customer service issue with Facebook from October 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-homorbol's own words
My facebook account was hacked, and my email too was changed that I couldn't log in or reset my password. I want u to help recover the account b* the hacker completely take over and use my account for illegal means.
GetHuman-homorbol did not yet indicate what Facebook should do to make this right.
How GetHuman-homorbol fixed the problem
My facebook account was hacked and my email was removed and changed so I couldn't access my account l.... So clicked help below d page nd reported my facebook account hacked.*Then it brought me a page. I clicked on a link tagged facebook.com*hacked, to report how my account got hacked and the problem I'm having logging in, and i was directed on how to go by it. I went back to my log in page and clicked forgot password, it brought the hackers email for me to reset password and I clicked somting below that reads I dont have access to any, then it asked for my new email and ID. Facebook got my mail and I sent my school ID card, then my email got attached to my account, I used d email to get a new reset code and I fixed the problem. ***
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Customer service issue
Reported by GetHuman-homorbol
Oct 11th, 2018 - 2 years ago
Fixed
GetHuman-homorbol shared how to fix
Seen by 8 customers so far
Similar issue to 173575 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-homorbol started working on this issue
Oct 11th, 2018 4:24am
GetHuman-homorbol confirmed the issue is fixed. Hooray!
Oct 12th, 2018 8:55am

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