My Facebook account was compromised or hacked in someway about two months ago and I hav...

GetHuman1309609's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1309609 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1309609 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1309609's own words
My Facebook account was compromised or hacked in someway about two months ago and I have not been able to sign back him as my user name of Charlie Glaize. When I tried to change my password and sign back on I get two or three codes sent to me by email and none of the codes work to get me back and established with my Facebook account. I’ve tried signing in with an alternate name, but it seems everything is linked to my phone number so I immediately blocked again… Can somebody please help me… ? When I was out of town trying to get back on about a month ago, someone called saying he was from Facebook and wanted to take over my computer remotely to install software, etc. to get me back with Facebook… But I did not feel comfortable having him being so invasive with my computer. If you can offer real help on getting me back on Facebook, I would appreciate it… My number is ***-***-**** … My email address is charlie *****@***.com

GetHuman1309609 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1309609
Oct 10th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 172948 others
0 customers following this


GetHuman1309609 started working on this issue
Oct 10th, 2018 4:07pm