I haven't accessed my Facebook account in a long time. Today I tried to login but got a...

GetHuman-juliaog's customer service issue with Facebook from October 2018

6 views | 170983 similar | 0 following
Help with my Facebook issue
GetHuman-juliaog's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-juliaog will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-juliaog can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-juliaog's own words
Log in to my account. ... I haven't accessed my Facebook account in a long time. Today I tried to login but got a message that my account had been disabled because I had violated Facebook terms. I'm guessing my account has been hacked because I never use it. The email account I used when I first signed up for Facebook no longer exists, and the login help page cannot send an email to my current email address because it can't verify my identify.
I need to be able to access my account, update my email address, and reset my password.
I need someone to help me access my account, update my email address, and reset my password.
I am not happy.
No. The Facebook "Help Center" is too convoluted and hard to follow.
How GetHuman-juliaog fixed the problem

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My Facebook account.
Customer service issue
Reported by GetHuman-juliaog
Oct 8th, 2018 - 4 years ago
Seen by 6 customers so far
Similar issue to 170983 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-juliaog started working on this issue
Oct 8th, 2018 7:03pm
GetHuman-juliaog indicated the issue is not fixed yet.
Oct 8th, 2018 7:13pm

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