It appears my facebook account has been hacked and cloned.*Recently I was asked to upda...

GetHuman-urmusic's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman-urmusic's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-urmusic will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-urmusic can let us know if they help or not.
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Before contacting them, items GetHuman-urmusic may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-urmusic's own words
It appears my facebook account has been hacked and cloned.*Recently I was asked to update my facebook account so I did.*I thought it was something legitimate.*Anyway a friend told me if you put your name in the search bar in your facebook page and you see your name twice*And my name. Marie Martin was there and then Marie Martin with photos was there.*I clicked where it had my name Marie Martin with photos and it had my photos and then joined in with my photos were pictures of strangers throughout my photos.*I am very concerned.*How can this get resolved and quickly please!!!!!*I sent a message through messenger to my contacts to Not accept new friend requests.*Please respond asap.*I am very concerned.**Help!!!!**Thank you*Marie Martin*From*Philadelphia, Pa

GetHuman-urmusic did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-urmusic
Oct 8th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 170336 others
0 customers following this

Timeline

GetHuman-urmusic started working on this issue
Oct 8th, 2018 12:05pm

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