MyFacebook Account has been HACKED INTO AND I AM BEING EXTORTED FOR MONEY. They threat...

GetHuman-masdunn's customer service issue with Facebook from October 2018

9 views | 168800 similar | 0 following
Help with my Facebook issue
GetHuman-masdunn's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-masdunn will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-masdunn can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-masdunn's own words
MyFacebook Account has been HACKED INTO AND I AM BEING EXTORTED FOR MONEY. They threaten to upload a lewd video of me to my family and friends. I believe them because they sent me a screenshot of family members pages to my email ,l would show you but l can’t load it on here , *I am beside myself that they will do what they say, and if they do l will commit SUICIDE, as l could not live with the embarrassment it would cause *My name is. Michael Andrew Dunn*Address. ** James Avenue Aspendale Victoria Australia *Mobile **. ***********PLEASE PLEASE LOOK AT MY FACEBOOK ACCOUNT AND HELP ME TO BLOCK THEM *I NEED HELP FROM FACEBOOK PLEASE * Somehow through knowing my mobile number and suburb, they have been able to get into my Facebook account, and now hold me to ransom , *My email is *****@***.com please HELP ME BEFORE I COMMIT SUICIDE

GetHuman-masdunn did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-masdunn
Oct 7th, 2018 - 3 years ago
Seen by 9 customers so far
Similar issue to 168800 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-masdunn started working on this issue
Oct 7th, 2018 8:57am
GetHuman-masdunn indicated the issue is not fixed yet.
Oct 8th, 2018 11:15am
GetHuman-masdunn indicated the issue is not fixed yet.
Oct 8th, 2018 11:16am

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