MyFacebook Account has been HACKED INTO AND I AM BEING EXTORTED FOR MONEY. They threat...

GetHuman-masdunn's customer service issue with Facebook from October 2018

9 views | 168800 similar | 0 following
Help with my Facebook issue
GetHuman-masdunn's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-masdunn will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-masdunn can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-masdunn's own words
MyFacebook Account has been HACKED INTO AND I AM BEING EXTORTED FOR MONEY. They threaten to upload a lewd video of me to my family and friends. I believe them because they sent me a screenshot of family members pages to my email ,l would show you but l can’t load it on here , *I am beside myself that they will do what they say, and if they do l will commit SUICIDE, as l could not live with the embarrassment it would cause *My name is. Michael Andrew Dunn*Address. ** James Avenue Aspendale Victoria Australia *Mobile **. ***********PLEASE PLEASE LOOK AT MY FACEBOOK ACCOUNT AND HELP ME TO BLOCK THEM *I NEED HELP FROM FACEBOOK PLEASE * Somehow through knowing my mobile number and suburb, they have been able to get into my Facebook account, and now hold me to ransom , *My email is *****@***.com please HELP ME BEFORE I COMMIT SUICIDE

GetHuman-masdunn did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-masdunn
Oct 7th, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 168800 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-masdunn started working on this issue
Oct 7th, 2018 8:57am
GetHuman-masdunn indicated the issue is not fixed yet.
Oct 8th, 2018 11:15am
GetHuman-masdunn indicated the issue is not fixed yet.
Oct 8th, 2018 11:16am

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