Facebook Customer Service Issues

Subject: Account Disabled - Assistance Needed Respected Management of Facebook, I am writing to inform you that my account associated with phone number [redacted]6 has been disabled without any given reasons. I have previously submitted my information to reactivate it, including my profile picture, date of birth, and real name as per my national ID card and valid passport. I feel extremely unjustly treated and distressed by the deactivation of my account, as I have always strictly adhered to Facebook's policies and rules to the best of my knowledge. Kindly reactivate my disabled account promptly. Your understanding and quick action on this matter is highly appreciated. Best regards, Hussein Ali [redacted]6 Previous name: Imagination Nasr Email: [redacted] (does not accept any messages)

Subject: Account Disabled Dear Facebook Management, I am writing to request the reactivation of my disabled account without any given reasons. My name is Hussain Ali Ali Nasr from Giza, Egypt, and my phone number associated with the account is [redacted]6. I have already provided you with my personal details including my photo, date of birth, and real name, verified by my national ID card and valid passport. I feel deeply unjustly treated and am experiencing significant hardship due to the disabling of my account, despite my strict adherence to all Facebook standards and guidelines to the best of my knowledge. Thank you for considering my request. Sincerely, Hussain Ali [redacted]6

Hello, I am experiencing a minor issue. Could you please review Jack Donovan's conversation with Amelia Jackson from a couple of months ago? She inquired about a man named Florin Tulea, who happens to be my father-in-law. Surprisingly, after my question about him, she blocked me. When I consulted with my father, he dismissed it as a potential scam. Upon rechecking the conversation with Amelia, I noticed her messages were missing. I did not delete them. Initially hesitant, I am now considering informing my mother about the situation. Upon revisiting Amelia's conversation to capture screenshots, I discovered only my responses remain, not her initial messages. Kindly investigate this matter. Remember, each of you has a mother whom you love dearly. Wouldn't you want to intervene if you thought your mother was being exploited and left in the dark?

Subject: Account Activation Request Dear Facebook Management, I am Hussein Ali Ali Nasr from Giza, Egypt, writing to you about my Facebook account linked to phone number [redacted]6, previously known as Imaagination Nasr. I kindly request the reactivation of my account, which was disabled without clear reasons. I have already provided you with the following details for verification: - Profile picture - Date of Birth - Real name These details are consistent with my national identity card and valid passport information. I feel deeply unjustly treated and highly inconvenienced by the disabling of my account, given my strict adherence to all Facebook guidelines to the best of my knowledge. Kindly consider my request and I appreciate your attention to this matter. Best regards, Hussein Ali [redacted]6

My account is disabled. Previous name: Imaagination Nasr My email address is [redacted] [redacted] I am not receiving any messages. Dear Sirs / Facebook Administration, Greetings... I am writing to inform you that my account, Ali Hussein, with the phone number [redacted]6, is disabled without any reasons. I have already submitted my details which include: * Profile picture * Date of Birth * Real name These details are from my national identity card and valid passport. I feel that I am being treated unfairly by having my account disabled, as I have always followed all the Facebook standards and guidelines to the best of my knowledge. Please accept my regards and respect, Yours sincerely, Hussein Ali [redacted]6

My daughter is currently in rehab, and unfortunately, her account has been hacked. The hacker is sending inappropriate messages to her friends and posting on her wall. We have evidence that the hacker is Tawna Kileen, her old roommate, as she forgot to log out of my daughter's account. Despite trying to change the password and remove the content, the hacker altered the password. Is it possible to temporarily disable my daughter's account until she is out of rehab and can address the issue herself? The account holder's name is Natasia Lang.

My account was hacked on *********. I have been struggling for several days to regain access. After multiple attempts to reset my password through email, I received an error message stating I had exceeded the number of tries. The incident occurred when I tried to delete a message from someone on my friends list. Despite submitting a photo of me holding a pin code, nothing has resolved the issue. I urgently need help as my daughter's birth photos are stored in that account, and I have been using it since approximately ** under the account name A.Nicole EAFORD. You can reach me at *****@***.com, *****@***.com, or phone ***-***-****. Please assist me in retrieving my child's photos.

I need help with a family member's compromised account that has been hacked for over two years now. She has been unable to recover her account due to lack of experience. There are messages showing activity on her old account that are not from her. I attempted to recover her account but it seems that it was hacked on Google. The issue lies in the fact that the phone numbers linked to her Google and Facebook accounts were deactivated when she returned home from living in Libya. Here are some details about the hacked account: - Email: [redacted] - Name: Amira Sabbagh Zahwy - Password: [redacted] It's important to note that all the friends on this account are close relatives or friends. My family members are now using a new account under the name Amira Sabbagh. I kindly request your attention to this matter.

Hello, I have reached out to Facebook support multiple times about this issue but unfortunately have not received proper assistance. I am trying to regain control of my Instagram account, which used to be under the username porter20_carter, now changed by the hacker. This account was compromised on Friday, September 28th. The hacker not only changed the username, password, and contact email but also altered the profile details. The hacker is using a Russian email address that I partially know – [redacted] The hacker changed the username to porter20_carter but retained my original nickname Petr Podze. The profile photo, following list, and followers are all reflective of my account prior to the breach. The incident occurred on September 28th with Instagram emailing me about login troubles and a password change, which I noticed on September 29th when attempting to access the account on my phone. I would appreciate any assistance you can provide. Thank you. Petr P.

Someone other than myself altered my Facebook password, resulting in me being logged out involuntarily. My account is associated with my old email address ([redacted]), which I rarely use and am unable to access to retrieve the six-digit code required to reset my password. Despite attempts to link my new email and provide identification (passport and driver's license), I have not been successful in regaining access to my account to change the password and secure it from further compromise. Additionally, there have been instances of content in Arabic appearing on my account, which is both alarming and unfamiliar to me. I am eager for assistance and guidance in resolving this matter promptly. The email I wish to link to my account is [redacted] Your help is greatly appreciated. Thank you, Nesta J. V. Caiger.

There is a concerning situation involving a man named Christopher Erickson who has been posting profile pictures of women, including mine, on his timeline without permission. I politely asked him to remove it, however, I am concerned about his intentions and believe he may be collecting profiles for potential scams. Despite his attempts to message me, I have chosen not to engage with him due to these suspicions. It is unacceptable for him to share our pictures without consent. I had previously declined his friend request and have strict privacy settings, making it unclear how he obtained my photo. I urge for investigation into this matter as it is a violation of privacy and raises serious safety concerns for myself and others. Please take necessary actions to address this issue promptly. Thank you for your assistance in this matter.

Hello, I have been trying to report an issue through the Instagram app, but I keep getting errors, specifically an "invalid parameters" message. I am unable to reach you through any other method besides this chat. The problem is with my Instagram account created using the email [redacted] I know the username and password, but when I try to log in, it prompts me about suspicious activity and asks me to log in to my email, which I cannot access. I have various forms of identification, such as a photo ID, license, and credit cards, to prove my ownership of the account named Almiqhty_Darius. I appreciate any help you can provide, as this account means a lot to me. Thank you for your assistance. :)

I am experiencing issues creating a username for my Facebook page. Additionally, I am unable to link my Instagram account to my Facebook page as it seems to already be connected to another account somehow. Moreover, I am having trouble verifying my business page using my cell number, which is essential for my work as an independent distributor for SeneGence. It is crucial that our Facebook pages function as our virtual offices, yet I am stuck as some forms mention needing 25 likes for a username to be considered, while others suggest it may not work regardless of likes. Furthermore, my personal Instagram account is unintentionally linked to the page, and despite clicking the "disconnect" button multiple times, the association persists.

Four days ago, I shared a Shutterfly link in a private message with about 7 friends to get [redacted] free pictures because I know they are moms and grandmoms. When I was sending it to the last person, Facebook shut me down, claiming I had been hacked. My account is temporarily locked, and I have not been informed of how long this will last. I've tried securing my account numerous times to no avail. It's frustrating to have my account deactivated without a clear explanation or timeline for resolution. I rely on selling items on Facebook to support my autistic son, and I fail to see the issue with sharing a link with friends in a private message.

Dear Team, I apologize for the inconvenience. My English is not very good, but I will try to explain my issue. I recently created a Facebook account on October 4th, [redacted] using my home Wi-Fi. The next day, when I tried to access my account using the office Wi-Fi, I received a message about suspicious activity and was asked to verify my phone number. I entered my phone number, and I received a 6-digit code shortly after. Without checking it thoroughly, I entered the code in the verification box. Then I was asked to upload photos, which I did, but I am unsure how long it will take. I am concerned because the number that provided the 6-digit code does not seem like an official number such as those used by WhatsApp or Google. The number is +[redacted][redacted]. I am not sure if this is a legitimate number or if it belongs to a hacker. Thank you for your help.

Hello, Facebook. We are fans of the Bibliophile page seeking your assistance. Three days ago, "Bibliophile," created and administered by Karim Karawya for over three years, was hacked. A person named Robert Broderick contacted Karim through the page's messenger, expressing an interest in working together for Facebook ad services, seeking sponsors and offering payment. After Karim responded, Robert requested a payment option, information for Facebook Instant Articles approval, and Karim's email address. Karim shared his email Bibliophile4marketing@gmail and clicked a link provided by Robert, believing it was secure because of the HTTPS. Karim entered his name, selected his page "Bibliophile," and confirmed, leading to a loss of admin control, disappearance, and eventual hacking of the page. Karim has attached images to verify his sole admin status. Despite hacker activity, his page reappeared in searches, with unauthorized posts made. Karim seeks Facebook's assistance in reclaiming control of his page. Best regards.

I encountered an issue when trying to login as it indicated an incorrect password. After following the "forgot password" steps, I changed my password, but was prompted to enter a login code sent via SMS. Unfortunately, the code was sent to an outdated phone number that I no longer have access to. I have exhausted all other options, including providing images with a code on a piece of paper and my State I.D., yet I have not received any assistance. This situation has been frustrating, especially as I was in the middle of arranging a meeting for an item I am selling on the marketplace just before this happened.

Subject: Assistance Needed with Deleting Old Account Dear Support Team, I established my original account back in [redacted] when I was underage, resulting in the use of a false birthdate. Regrettably, I have since forgotten the password and email associated with this account. Consequently, I set up a new account with my correct birthdate information. I am keen to delete the old account, but I am unable to retrieve it manually due to the forgotten details. The phone number listed on my current account is inaccessible for SMS verification, and I am unable to recover it through the assistance of three friends as the birthdate is unfamiliar. I have been attempting to resolve this issue for some time now and truly hope we can identify a solution to either recover or remove the old account. Thank you for your attention to this matter. Best regards, Sven M.

I have heard that some employees at your company are upset because a Facebook exec supported Kavenaugh. Are your employees showing bias against conservatives? Why is management allowing this to happen? I thought Facebook was supposed to be neutral. Please clarify your stance on this matter as it may affect my opinion of Facebook. It seems as though only liberals are welcome on the site. Perhaps Facebook prefers liberal business only. If conservatives leave Facebook, those complaining employees may be out of work. Zuckerberg, you should address these workplace issues.

I have been out of state for over a week, and now I am unable to access my account. It seems like something was posted against community standards, but I don't know what it is. My phone shows my account as logged in from a state I haven't been in, possibly Indiana. I am unsure about this. How can I figure out what is happening and regain access to my account to see the content that got me blocked? I am concerned if my account has been hacked or if it's a mistake. I want to address this issue promptly as I do not want any trouble. Additionally, there is another account using my phone number, belonging to someone named Able Grey. Could they have had my number before me? I need guidance on how to resolve these issues. Thank you for your help.