My business page along with a ton of my business and personal information are all on my...

GetHuman-brettbea's customer service issue with Facebook from October 2018

8 views | 165565 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-brettbea's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-brettbea got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-brettbea's own words
My business page along with a ton of my business and personal information are all on my personal Facebook account that I have had for over ** years. *Someone from Irbil, Iraq (first hint) hacked my account, changed the Password AND account email. *Unfortunately, in the past I did not often check my email address used for my account. So when I did open the email Facebook sent me asking 'Is this you?', and I clicked the link saying 'No, secure my account', a Facebook page opened online saying "This Link is Invalid or Expired".*The hacker used an old recycled phone number to take control of my account, shown in the email below.* I sent Facebook a message and have not hear back. All my data compiled over ** years of membership has been completely inaccessible since Facebook logged me out of Messenger last week as well die to the large hack.* Please help! I'm lost and haven't been able to actually communicate with anyone from Facebook. Please tell me all is not lost just because it took me two weeks to realize my anoint was hacked. **This is the text from the email I received from Facebook:***Hi Brett,*Your Facebook password was reset using the phone number ************ on Thursday, May **, **** at *:**am (PDT). *Device:*iPhone *s*IP address:****.***.**.****Estimated location:*Arbil, AR, IQ*If you did this, you can safely disregard this email.*If you didn't do this, please secure your account.*Thanks,*The Facebook Security Team

GetHuman-brettbea did not yet indicate what Facebook should do to make this right.

How GetHuman-brettbea fixed the problem

We are waiting for GetHuman-brettbea to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-brettbea fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-brettbea
Oct 4th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 165565 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-brettbea started working on this issue
Oct 4th, 2018 6:25pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies