My business page along with a ton of my business and personal information are all on my...

GetHuman-brettbea's customer service issue with Facebook from October 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-brettbea's own words
My business page along with a ton of my business and personal information are all on my personal Facebook account that I have had for over ** years. *Someone from Irbil, Iraq (first hint) hacked my account, changed the Password AND account email. *Unfortunately, in the past I did not often check my email address used for my account. So when I did open the email Facebook sent me asking 'Is this you?', and I clicked the link saying 'No, secure my account', a Facebook page opened online saying "This Link is Invalid or Expired".*The hacker used an old recycled phone number to take control of my account, shown in the email below.* I sent Facebook a message and have not hear back. All my data compiled over ** years of membership has been completely inaccessible since Facebook logged me out of Messenger last week as well die to the large hack.* Please help! I'm lost and haven't been able to actually communicate with anyone from Facebook. Please tell me all is not lost just because it took me two weeks to realize my anoint was hacked. **This is the text from the email I received from Facebook:***Hi Brett,*Your Facebook password was reset using the phone number ************ on Thursday, May **, **** at *:**am (PDT). *Device:*iPhone *s*IP address:****.***.**.****Estimated location:*Arbil, AR, IQ*If you did this, you can safely disregard this email.*If you didn't do this, please secure your account.*Thanks,*The Facebook Security Team

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Facebook

Customer service issue
Reported by GetHuman-brettbea
Oct 4th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 165565 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-brettbea started working on this issue
Oct 4th, 2018 6:25pm