SECURITY CHECK IMPOSSIBLE TO GET BY-PICTURES WERE IMPOSSIBLE TO IDENTIFY-SOMETIMES DIFFERENT GENDER BOXED, SOMETIMES ** YEARS SINCE SEEN.

GetHuman-ronruss's customer service issue with Facebook from October 2018

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Help with my Facebook issue

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The issue in GetHuman-ronruss's own words
ACCESS **TH YEAR HIGH SCHOOL REUNION ACCOUNT WHICH I BUILT. ... I tried to log into an account I created * years ago for my **th high school reunion. A security check was called for, probably because the account had not been accessed for a long time. The choices were *) contact friends for help or *) identify photos of friends. Contact friends was not a viable option since I have hundreds of friends and the pictures shown were not even identifiable. Identifying photos of friends was not practical because they may have been from high school with photos that are recent and I have not seen them in ** years. In some cases, the individual to be identified was of different genders.**My facebook account is listed under *****@***.com. I have no problem with my main account. The facebook account I have the problem is "*****@***.com"
SECURITY CHECK GENERATED FOR UNKNOWN REASON. IT IS GETTING SO COMPLICATED FOR THE AVERAGE PERSON TO GET BACK INTO AN OLD ACCOUNT. GETTING TO BE EASIER TO NOT USE THE ACCOUNT. RECOVERY OF ACCOUNT IS JUST IMPOSSIBLE.
ALLOW ACCESS TO THE ACCOUNT.
BEEN A FACEBOOK CUSTOMER FOR AT LEAST ** YEARS.
I'VE CHECKED FOR FIXES ON THE INTERNET SINCE YOU CAN'T REACH FACEBOOK AT ***-***-****. NO JOY.
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Facebook

FACEBOOK
Customer service issue
Reported by GetHuman-ronruss
Oct 4th, 2018 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 165066 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-ronruss started working on this issue
Oct 4th, 2018 11:47am
GetHuman-ronruss shared this issue with friends on Facebook
Oct 4th, 2018 11:48am
GetHuman-ronruss confirmed the issue is fixed. Hooray!
Oct 4th, 2018 11:59am

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