Facebook Customer Service Issues

I have had my Facebook account for 10 years without any issues. However, two years ago, I encountered a problem where I couldn't log in as it kept saying my password was incorrect, which was not the case. Despite numerous attempts, I could not regain access to my account. As a result, my friends assumed I had deactivated my account since I was no longer on their friends list. Although my name would appear in search results, clicking on it did not lead to my profile. Eventually, my profile vanished along with most of the shared photos, leaving only a few with unattributed tags. I am desperate to retrieve these precious photos of my children and memories with friends and family. The only solution seems to be to recover my account.

I recently needed to separate my business account from my personal one for work-related purposes and integration with Sprout Social. To manage the Lemonade Day Alaska business page more efficiently, I set up a personal page under the name Lemonade Day Alaska ([redacted]). However, I am currently experiencing issues accessing this personal page as it seems that there is no account associated with the email and password I set up for it. Moreover, our Lemonade Day Alaska business page is not appearing in Google search results, and we are facing difficulties with Sprout Social in terms of posting and engagement metrics. This is a significant concern for us as we did not encounter these problems previously, leading us to worry that our account may have been compromised or restricted.

I mistakenly entered the wrong phone number for my account, as my actual number is associated with another account that I haven't deleted yet. The only other available number is inaccessible, so I request to be verified without phone numbers in the future. To resolve this, could you kindly email me the link to reset my account? I've had to change my password multiple times today, causing inconvenience to myself and others. I would appreciate receiving helpful advice and assistance from knowledgeable staff as the phone number used might be causing defamation issues. It was a mistake on my part to send the verification code to that number. Thank you, S. A. Keleta-Williams

Hello Facebook, I urgently need help with my disabled account that was hacked. When I try to log in, I am prompted, but then get stuck without any progress. An old account without a profile picture is also showing up, which I want to delete permanently. Please assist me in resolving this frustrating issue quickly. My correct and only Facebook account should have the profile picture attached. Having two accounts is confusing and challenging for me. Thank you, Michelle R.

Dear Sir/Madam, I recently uploaded a cricket video from the Asia Cup on Facebook and was subsequently blocked for three days. Following that, I shared the winning moments of the Asia Cup cricket match, which I recorded from my TV. Unfortunately, Star India Networks imposed a copyright claim on the video, leading to my account being disabled. I did not intend to violate any Facebook policies and was caught up in the excitement of India's victory. I have been a user of Facebook for over 10 years and have never engaged in any misconduct before this incident. I understand the mistake I made and sincerely apologize for it. I kindly request a review of my case and the reactivation of my account. Thank you.

Hello, I'm Rayline, known as Mia. I had an old Facebook account under [redacted] that got hacked twice. After reclaiming it in June [redacted], I decided to delete it. In August [redacted], I created a new Facebook account using [redacted] Unfortunately, my new account has been disabled, although I believe it's unfair as I haven't posted any inappropriate content. It's frustrating to see fake profiles thrive while mine gets penalized. I would greatly appreciate it if my account could be reinstated.

On 9/27/[redacted], around 11 pm, I was unexpectedly logged out of my account and now I can't recall my password. Despite numerous attempts to retrieve a code via email or text, I encountered the error message that the code was invalid. After several failed verification attempts, I fear my account is now locked. Even utilizing my phone number and email addresses for the "forgot password" look up option has been unfruitful. I have persistently tried to regain access each day, even managing to briefly enter my account via a notification email without success in resetting my password. Despite submitting two reports with ID photos and receiving emails claiming the issue was resolved, the provided links did not work. Uncertain of how long to wait before retrying, I even attempted a one-time password without success. If additional ID photos are necessary, please let me know. For further assistance, you can reach me via email at [redacted], or [redacted] My name is Dorothea Marie E-Jordan (Dora Marie Eisermann-Jordan), my phone number is [redacted]5, and my birthday is Oct 23, [redacted]. I reside in Des Moines, Iowa, engaged to Lance King, and have a son named John RG Tyler. My previous marriage was to Joshua Tyler in Oct 27, [redacted], shortly after the birth of my son on Sept 17, [redacted].

I created a separate account for my underage son to store all his pictures from when he was a baby. Unfortunately, the account's password was changed on Friday, September 28, [redacted]. I attempted to recover it by submitting his ID to Facebook, but it seems they disabled the account upon realizing his age. All of his precious photos, including those with his now-deceased grandmother, have disappeared, and I have no other copies of these cherished memories. I trusted that nothing would happen to the pictures I saved in that account. I humbly request for the account to be reinstated so I can preserve his memories there. His name is P.A.V. Ramos. Account name: [redacted] Old password: iloveyoudaddy

I am having trouble logging into my Facebook account. Here are my account details and the issue I am facing. Account ID: [redacted] Phone: [redacted] Issue: I am unable to access my Facebook account as it shows temporarily locked. When I try to unlock it by using the given methods: 1. Identifying friends: I correctly identify all the friends but when I click confirm, the page reloads without unlocking my account. 2. Sending security code to my phone: After entering the security code sent to my phone and clicking confirm, the page reloads again without unlocking my account. Please advise on how I can regain access to my account. Thank you, Priyankaa Panwwar

I am encountering difficulties logging into my Facebook account. Despite changing my password multiple times and attempting to confirm my identity by selecting friends' pictures, I am continuously facing issues. The message displayed now is "FACEBOOK TEMPORARILY LOCKED, CONFIRM YOUR IDENTITY," but clicking on the continue button does not lead me to the identification page. I keep receiving email notifications from Facebook, but I am unable to access my account. I have tried to provide my marriage certificate and passport through a link, but I received a message stating that my account is not disabled. This situation is particularly distressing as my business page is linked to my Facebook account. I am seeking assistance to regain access to my account. Thank you for your help.

I am experiencing issues with my Facebook account. Recently, I have been repeatedly logged out due to a "SESSION EXPIRED" message. Despite changing my password multiple times, I have been unsuccessful in logging back in. At one point, I was asked to confirm pictures of my friends, but after clicking "continue," I was not able to proceed. Currently, I am stuck on a message saying "FACEBOOK TEMPORARILY LOCKED, CONFIRM YOUR IDENTITY," but clicking on "continue" only leads to a loading screen without allowing me to confirm my identity. While I receive email notifications from Facebook, I am unable to access my account. I attempted to provide documents such as my marriage certificate and passport through a link, but I received a message stating that my account is not disabled. This situation is particularly concerning as my business page is linked to my Facebook account. Your assistance in unlocking my Facebook account would be greatly appreciated. Thank you.

My Facebook account says "Session Expired," and I was logged out. I have been trying to log in but cannot. I changed my password many times. Once, it asked me to confirm my friends' pictures, but when I clicked on continue, it did not permit me. Now, it stops on "Facebook Temporarily Locked, Confirm Your Identity." If I click on continue, it keeps rolling and won't let me verify my identity. I receive email notifications from Facebook but cannot log in. I tried to send my marriage certificate and passport link, but it says my account is not disabled. Help me unlock my Facebook as my business page is linked to it, and it's causing me concern. Thank you.

I usually use Facebook apps to stay logged into my Facebook account. However, one day I clicked on it and suddenly got logged out. When I tried to log back in, it said my password was incorrect. I've tried to follow the steps to recover my account, but it's not working. I've been using this account for over 9 years now, and I've forgotten the password to the email associated with it. Additionally, the phone number linked to the account is an old number that I no longer use, so I can't receive the code there either. I'm very worried because my account is linked to my bunnies page and my bank account for payments. Please help me recover my account. This is very important to me. Thank you.

Before June 28, [redacted], I wrote a review on Tutor2You Australia Pty Ltd's Facebook page. Despite reposting it once, my review has been removed again, leaving only positive reviews visible. I am unable to repost my review or add any new reviews. The Australian Competition and Consumer Commission advises against selectively removing negative reviews for promotional reasons, which may mislead consumers. I believe Tutor2You's actions align with this concern. By deleting my review, they might be engaging in misleading conduct as outlined in the Competition and Consumer Commission Act [redacted]. I urge Facebook to prevent Tutor2You from removing negative reviews, allow genuine reviews to be posted, and restore my review to their page.

Hello, I am seeking assistance with my Facebook account matter. I reside in Belgium and have a Facebook profile under the name "Marie-Josée Delhoux," born on 07/10/[redacted]. The email associated is '[redacted]' and my phone number is +32 (0)[redacted] [redacted] [redacted]. It appears there is a second account with a similar name but with an incorrect abbreviation, linked to the same phone number. This situation has led to both accounts being inaccessible as the password has been changed, and we are unable to retrieve it. When attempting to reset the password, Facebook states that a 6-digit code will be sent to my email ([redacted]). Despite multiple attempts, this email has not received any verification messages, although other test emails have been successful. Any assistance you can offer to resolve this issue would be greatly appreciated. We have attempted various solutions without success and are eager for your guidance. Thank you for your attention to this matter. Best regards, Marie-Josée Delhoux [redacted] [redacted] Born 07/10/[redacted] +32 (0)[redacted] [redacted] [redacted] Sent from my iPad

To Whom It May Concern, I am writing to address an issue with my Facebook accounts that require attention. I have one active account under the name Andrew Benica and manage two pages. However, I also have two additional accounts, Andrew R Benica, Artist and Andrew R Benica, which need to be either merged into my personal account or disabled. The problem is that the email addresses associated with these profiles are no longer active, and I am unable to remember the passwords to deactivate them. The email addresses linked to the accounts are both [redacted] Unfortunately, the email account was disabled by the web host, leaving me unable to access it for password retrieval. The last known password was 'pookie'. I kindly request direct contact via [redacted] or phone at [redacted] to discuss the process of disabling or merging these accounts. As I am preparing to launch my website andrewbenica.com and plan to advertise on Facebook, I would like to consolidate everything under one Facebook account to ensure visibility under Andrew Benica and andrewbenica.com only. I am eager to resolve this matter before proceeding with paid advertising. Thank you for your assistance, Andrew Benica

I am encountering difficulty accessing my Facebook account and need assistance. Despite trying various passwords, I have been unsuccessful. I received an email directing me to beenverified.com, but it did not resolve the issue. My name on Facebook is Mike Carson, and my email is [redacted] I also have a secondary page named Huckster related to clothing. I joined Facebook in [redacted] and am based in Fairmont, WV. I attended Fairmont State College and was born in Highlands, NC. I kindly request help to reset my password and regain access to my account. Facebook informed me that the session had expired and subsequently could not locate my name, email address, and phone number. Your prompt assistance is greatly appreciated.

Last year around June, July, or August, I noticed someone had accessed my Facebook account under the username "Sammie Flixin." I changed my password for security but have been unable to log in since. When trying to log in with my new password, Facebook says it's incorrect and asks for a six-digit code from my old Yahoo email "[redacted]," which I deactivated three years ago. I used to access my account even after deactivating the email, but after the security breach, I've been locked out. Please assist me in resolving this issue promptly by sending the code to my new email "[redacted]" or texting me at +[redacted]66, my previous Facebook contact number, so I can reset the password for the Facebook account under the username "Sammie Flixin." Thank you.

Hello, I would like to report Marissa Navarro Chapman, Carmie Peralta Farmer, and Mhay Vachon for sharing a video in a group chat without my consent. The video falsely accuses me of avoiding them and not socializing, citing reasons like not going to the club. These individuals, who know I am caring for my husband with PTSD, also mention that Marissa bullied and hit my 5-year-old disabled son when they came to my house uninvited. I have taken legal action by sending them a criminal trespass letter and filing a police report. Evidence from my friend Sasha Gersalina Molina's message in their group supports my claim. I request that they remove the video from Facebook as it is damaging my reputation and does not show the full story. Their aggressive behavior and accusations during the encounter serve as additional proof of their trespassing. I am hopeful for a prompt response. Thank you. Respectfully, Laarni Bounds

My account was temporarily locked, and I initiated the recovery process. After verifying pictures of my friends, I received a code sent to both my cell phone and email to recover my account. However, upon entering the code, the system directed me to a page stating that the password had been changed. Clicking Continue resulted in no progress; I remained on the same page. Despite numerous attempts over a week, I have been unsuccessful in recovering my account. I reached out to Facebook via email and had a friend, Lorena Echeverri, contact them from her account, but no one has responded. I tried calling but could not find a contact number. I am seeking assistance to resolve this issue as I seem to be trapped in an endless loop of the recovery process.