Since Sept ** I have received messages from you re the recovery*recollection I'd reques...

GetHuman-msenger's customer service issue with Facebook from September 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-msenger's own words
Since Sept ** I have received messages from you re the recovery*recollection I'd requested of my forgotten Facebook*Apple password ID which you misinterpreted as a request for a reset, finally identifying it correctly in your Sept ** email @ *:** PM entitled Apple ID Found as *****@***.com after having suggested in several intervening emails that it had or could be reset as a numerical identity you identified successively as ******, ****** & in a text message on Sept ** to (***) ***-**** as CL ****, thus while I'm relieved you finally located & identified it I'm truly distressed at all the unprofessional twists & turns you set me upon in order to finally find & identify my Apple ID as identical with my email address & also that the irrational, roundabout path you took me on to get there might have resulted in my personal information having fallen into irresponsible hands. **I hope to hear from you re what has felt like an extremely unprofessional process, how that might have been avoided and foremost whether its twists & turns could possibly have permitted my information to have fallen into hands that might abuse it? **It would have been extremely helpful if I'd been able to speak with a tech person on your staff instead of having been thrown into the stressful unprofessional process I've been forced to experience. **Martha Senger

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Customer service issue
Reported by GetHuman-msenger
Sep 30th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 160682 others
0 customers following this


GetHuman-msenger started working on this issue
Sep 30th, 2018 11:27pm