I am trying to update my Facebook page name from ‘Sopilates’ to ‘Sopilatesandbarre’. In...

GetHuman1237379's customer service issue with Facebook from September 2018

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The issue in GetHuman1237379's own words
I am trying to update my Facebook page name from ‘Sopilates’ to ‘Sopilatesandbarre’. In doing this it allowed me to change the name once but updated the name to just ‘So’.*The page now won’t allow me to update the page name again claiming that it doesn’t follow name guidelines. This seems to be an automated response and I’m unable to create my new desired name and even unable to reinstate the old original name. I have tried creating another page with ‘Sopilates&barre’ being used and to merge the two but this hasn’t worked either and merge won’t execute. *Having send numerous e-mails and help queries via the help centre and a pending status on name change, I have not had an progress or feedback allowing me to proceed and this is impacting on my business.

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Customer service issue
Reported by GetHuman1237379
Sep 30th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 160463 others
0 customers following this


GetHuman1237379 started working on this issue
Sep 30th, 2018 7:29pm