I am trying to update my Facebook page name from ‘Sopilates’ to ‘Sopilatesandbarre’. In...
GetHuman1237379's customer service issue with Facebook from September 2018
5 views | 160463 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman1237379's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1237379's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1237379 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1237379 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1237379 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1237379's own words
I am trying to update my Facebook page name from ‘Sopilates’ to ‘Sopilatesandbarre’. In doing this it allowed me to change the name once but updated the name to just ‘So’.*The page now won’t allow me to update the page name again claiming that it doesn’t follow name guidelines. This seems to be an automated response and I’m unable to create my new desired name and even unable to reinstate the old original name. I have tried creating another page with ‘Sopilates&barre’ being used and to merge the two but this hasn’t worked either and merge won’t execute. *Having send numerous e-mails and help queries via the help centre and a pending status on name change, I have not had an progress or feedback allowing me to proceed and this is impacting on my business.
GetHuman1237379 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1237379 fixed the problem
We are waiting for GetHuman1237379 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.