Facebook Customer Service Issues

Archive 222

The following are issues that customers reported to GetHuman about Facebook customer service, archive #222. It includes a selection of 20 issue(s) reported September 29, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been advertising on Facebook, and even though my ads were approved, my ad account got suspended. I assure you that my website is legitimate with company registration. If you need any proof to resolve this issue, please let me know. I am new to this and facing this problem. I have never been involved in any scams. If I made a mistake unknowingly, please guide me, and I will make sure it doesn't happen again. I am willing to answer any questions you have. My ad account ID is [redacted][redacted], and I am also enrolled in your blueprint course. Once my account is approved, I will make sure to improve my performance.
Reported by GetHuman-pahulsin on Saturday, September 29, 2018 3:36 PM
I am compelled to report two distressing encounters with groups causing harm that have compelled me to speak out. One group is known as the Lighthouse Workers, and the other is the Flat Earthers. The Flat Earthers advertised a meeting in Hyde Park on September 26th. Despite my personal struggles and isolation following significant losses in my life, I decided to attend out of curiosity. Upon arriving and seeking assistance, I was misled and mistreated by members of the Flat Earth group. Their behavior, including mocking me for my difficulties, exacerbated my fragile emotional state. This experience, along with similar bullying by the Lighthouse Workers online, deeply affected me. I fear for vulnerable individuals facing such cruelty, which is why I am seeking to raise awareness and address these harmful actions. The emotional toll of these incidents has been immense, amplifying my existing physical and mental health challenges. I am dedicated to advocating for those facing similar mistreatment and hope for a more compassionate online community. Thank you for listening. Warm regards, Nicki Campbell Barker.
Reported by GetHuman-nixcampb on Saturday, September 29, 2018 4:36 PM
I have sent another email regarding the bullying on Facebook and the false information spread about my trip to London while being on crutches. I am trying to avoid any mistreatment from individuals like the flat earthers and the supposed support groups like the lighthouse workers, who should be aiding those in need. Unfortunately, there is a significant amount of bullying occurring, which could potentially lead to tragic outcomes such as what happened to my brother. I plan on contacting the House of Commons again to address these bullying issues and prevent further tragedies. Additionally, I am facing the hassle of having to reset my password daily just to access my Facebook account, which is quite challenging. I am a sensitive individual who has been a target of harassment from these specific groups. Please contact me via phone or email. Thank you, Nicki Campbell Barker.
Reported by GetHuman-nixcampb on Saturday, September 29, 2018 4:46 PM
My father passed away in November [redacted], and he had two Facebook accounts under the name David Rojo. Just yesterday, someone created a new account with his name and photos. This imposter added people from his old profiles and has been pretending to be one of his sons. Despite our efforts to report the fake profile, nothing has been done yet. This morning, we discovered that my dad's real accounts, filled with his cherished memories, have been deactivated or removed. We are unsure if it was done by the hacker behind the fake account or by Facebook due to incorrect reports. We are desperate to reactivate his original accounts to preserve his memories, as my mom is deeply distressed by this situation. Any assistance would be greatly appreciated.
Reported by GetHuman-amyrojo on Saturday, September 29, 2018 5:05 PM
Why is there a 14-day wait to delete my account? Being previously banned was swift, not taking more than two minutes. If restrictions are instant, why does deletion take so long? My account status shouldn't be controlled by an algorithm. I've transitioned to MeWe where free expression is valued, unlike Facebook's censorship. Facebook's definition of hate speech and user privacy needs improvement, evident in recent security breaches. MeWe offers a platform where opinions and humor are embraced without outdated restrictions. Facebook seems more focused on data gathering than being a social media platform. The recent security issue involving 50,[redacted],[redacted] accounts highlights fundamental flaws. Facebook appears more geared towards left-wing ideologies, shaping the platform for like-minded individuals.
Reported by GetHuman-carins on Saturday, September 29, 2018 5:09 PM
I encountered a Facebook hoax that led me to travel to London despite being physically unwell. I faced harassment from flat earthers online, especially from someone named Daniel. Despite my efforts, I found no evidence of the conference I was told about by the hoaxers. I was misled into spending hours searching for them in Hyde Park and received hurtful messages. Due to personal tragedies and health issues, I found it very challenging to navigate the situation as I have been dealing with emotional trauma from the loss of my son, brother, and father. This experience, coupled with the online bullying, has deeply affected me and caused me to leave Facebook for my well-being. I intend to reach out to authorities to address these concerning incidents and the increase in suicide rates. It's essential to address online harassment and its real-life consequences to prevent further harm. Sincerely, Nicki Campbell Barker.
Reported by GetHuman-nixcampb on Saturday, September 29, 2018 5:10 PM
We have encountered an issue with Facebook blocking our ability to post links to our webstore, as well as having restrictions on posting merchandise links on Instagram. Despite following the platforms' policies without any unusual activities, we are unable to resolve this issue. We have been trying to contact them for months through our business page but have not received any assistance. The problem extends to various social media platforms where we are unable to share posts from our linked Instagram business accounts directly to our website. Even after numerous attempts to address this, we are now blocked from liking or posting on both personal and business pages on Facebook and Instagram. The inability to respond to customer inquiries and the warning message displayed when clicking on our shop links is severely impacting our business operations.
Reported by GetHuman1233026 on Saturday, September 29, 2018 5:13 PM
My husband, Dean M., and I were both locked out of our Facebook accounts due to the recent breach. I was fortunate to regain access to mine since we shared one email address. However, Dean used a separate Yahoo email, which we can't remember the password for. He created the account solely for Facebook, and now he's unable to log in to see his family, such as his mom, Shirley, sister, Julia P., and others. He's feeling frustrated and sad without being able to connect with them. We didn't link his old house phone to his account and no longer have that number. Dean didn't include his current cell number, which was a mistake. Please, we need help unlocking his account. We've tried everything, but Facebook doesn't recognize him. The Yahoo email is [redacted], matching mine, which is MC6202 at aol.com.
Reported by GetHuman1233086 on Saturday, September 29, 2018 5:24 PM
I am reaching out for help regarding a distressing situation involving my late husband, David Rojo, who had two Facebook profiles. Recently, one of his accounts was hacked, and the hacker has been sending friend requests pretending to be him. Despite reporting the fake account and asking others to do the same, it remains active. Unfortunately, both of my husband's real accounts are now missing. We are anxious to regain control over them. The fake account does not contain any photos, while one of the genuine accounts has the same profile picture, and the other shows him seated outdoors in a blue chair. My son Danny Rojo tried to contact the hacker but was blocked, and I also reached out. If further assistance is needed, please contact me via email for contact information. Thank you for your help. - Amy Rojo
Reported by GetHuman1233116 on Saturday, September 29, 2018 5:31 PM
I am having trouble accessing my account. My name is Linda DeVito. I am unable to log in because when I enter [redacted], it directs me to my son's Facebook account, John DeVito. My Instagram is linked to the same email under the username lindadevito22. I have another email, [redacted], that can be associated with my Facebook account to regain access. I usually access Facebook through the app on my iPad, but today it suddenly switched to my son's account, which is empty. I need help recovering my original account linked to my email addresses.
Reported by GetHuman1233157 on Saturday, September 29, 2018 5:40 PM
I would like my account to be deleted promptly. I have experience with similar processes on other platforms and know it doesn't require 14 days to eliminate files. Please erase all data, including files, folders, and links associated with my account. I have also copied this email for your reference. Thank you.
Reported by GetHuman-djulianm on Saturday, September 29, 2018 5:51 PM
I have been attempting to permanently delete the following accounts and have contacted Facebook by phone about this issue, but no one ever answers the phone. These accounts were unintentionally created by kids using my computer. I want these Facebook accounts completely deleted as I did not authorize their creation on my computer. I personally do not use any social media accounts at all. The information for the accounts on Facebook is as follows: Delaina Voce: devnity09[at]mail.com Devivinty Delsantis/Desantiss: devnity09[at]gmail.com Vikki or Nikki Santiago: vsanti09[at]yahoo.com or mail.com Angie Bellifonte: vsanti09[at]gmail.com or yahoo.com Vikki Fitzgerald: devinty09[at]gmail.com Please address these issues promptly as per my request. Some of these accounts have caused problems with other Facebook users who continue to bully and harass me. I appreciate your cooperation and assistance in resolving this matter. Sincerely, MGomes
Reported by GetHuman-egomes on Saturday, September 29, 2018 5:59 PM
Hello, my fiancee is having trouble accessing her Facebook account. Despite successfully resetting her password, she's not receiving the SMS security code needed from the two-factor authentication. Clicking on "resend" doesn't work, and after multiple attempts, we're now getting an error message about trying too many times. It's been over 30 hours, and we even submitted her driving license and a photo with a passcode provided by Facebook, but we haven't heard back from their live support. Details of her Facebook account: Email: [redacted] Phone: [redacted] We need urgent help to regain access to her account. Thank you, Fadi and Maram.
Reported by GetHuman-aydoos on Saturday, September 29, 2018 7:01 PM
I am receiving unwanted emails from Facebook at my email address [redacted] For example, I received this message today (and I do not speak Spanish): "Look at the tag on a photo of Lizbeth Ramirez and other notifications you missed." It has been a long time since you last accessed Facebook. Here are some notifications from your friends that you missed: Cristian Daniel - 2 pokes - 5 friend requests - 2 group invitations - 1 tag in a photo - 88 new notifications If you do not wish to receive these emails from Facebook in the future, please unsubscribe. If you did not create a Facebook account with this email address, please let us know.
Reported by GetHuman-knbc on Saturday, September 29, 2018 7:20 PM
Yesterday, while I was walking home, I realized I was logged out of my Facebook account on my new Samsung phone. Unfortunately, I no longer have access to the email and phone number associated with my Facebook account, making it impossible for me to log back in. I'm reaching out for assistance to regain access to my account. Any help would be greatly appreciated. Information: Name: Rachelann Ajayi New Email: [redacted] Current Password: Monday112
Reported by GetHuman-pshacke on Saturday, September 29, 2018 8:07 PM
I need to urgently address a matter with you. Regarding the recent incident at the Cubs game, it seems that the version being circulated is incomplete. I am concerned about the racist and ignorant content being allowed to remain on your platform while other posts are being taken down. It is worrying that content related to individuals involved in the fight is still up. This has led to legal intervention. The situation has escalated to include threats towards Ahmad Damra and Aaron Del Grosso as their personal information is being shared. The lack of action on your part is troubling as it puts individuals at risk. I urge you to address this issue promptly and provide an explanation. It is disheartening to witness bias and racism on a platform like Facebook. The handling of such serious matters reflects poorly on your public image. The selective approach to content moderation is perpetuating bullying and harassment, which is unacceptable.
Reported by GetHuman1234072 on Saturday, September 29, 2018 9:21 PM
Recently, the Evansville Police Department contacted me regarding One Life Church and Pastor Bret Nicholson accusing me of posting threats on my page towards Bret and his church. I do not see any threats on my page, even though I have criticized their theological beliefs. I have discussed Bret's past scandals but never made any threats. My family attends that church, and I support them. I am unsure if my posts violate Facebook policies. Could Facebook please review my account "Jared Adam Hozey" for any perceived threats? Thank you. - Jared Adam Hozey
Reported by GetHuman-jaredhoz on Saturday, September 29, 2018 10:11 PM
It has been quite challenging to contact your team. I am the principal from Borrego Springs High School, and I am reaching out to report a distressing Facebook page named “Borrego Bitches” that targets minors in our community. Despite struggling to find the appropriate link to report this issue, I hope this message reaches you promptly. The targeted individual is a 17-year-old student from our school, and I have only obtained screenshots of the harmful content as the page is private. If no action is taken against this cyberbullying platform, I will involve law enforcement. Adults are engaging in bullying and harassment towards this student, a situation that cannot be tolerated. Reporting this to Facebook has proven to be quite difficult. I am eager to provide you with the necessary screenshots to address this matter promptly.
Reported by GetHuman-kgirvin on Saturday, September 29, 2018 10:24 PM
When I try to log in using the app on my Samsung Galaxy S-7 or my Samsung Galaxy tablet, or even through a web browser, I can access Facebook but am unable to connect to the news feed. I can see notifications and respond to them, type comments on my wall, but can only view them after receiving a notification and then responding again. I can view my friends' feeds by visiting their profiles individually, but I can't access the news feed normally. After this issue started, I experienced unwanted pop-ups like Go Music and random audio while browsing the internet, which led me to uninstall and reinstall Facebook, clear privacy settings, delete texts and call lists, and logout of all active sessions. Despite all these attempts, I still can't connect to my news feed. I wonder if this issue is related to the recent hacking reports affecting millions of users.
Reported by GetHuman1234506 on Saturday, September 29, 2018 11:23 PM
I've been locked out of my account for several weeks. After being instructed to change my password, the code didn't show up. After finding the codes in my junk mail, I tried them all. Upon entering the code and clicking continue, I was directed to a new account with no information in it. I want access to my old account where all my saved items and friends are, which I've had since Facebook started. I couldn't remember the original password, as it was saved on multiple phones. I used a Yahoo email and was prompted to create a stronger password. Since then, the account has become so secure that I'm unable to access it. I hope you can assist me with this issue. Thank you.
Reported by GetHuman1233311 on Saturday, September 29, 2018 11:38 PM

Help me with my Facebook issue

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