Facebook Customer Service Issues

Archive 221

The following are issues that customers reported to GetHuman about Facebook customer service, archive #221. It includes a selection of 20 issue(s) reported September 29, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dispute Claim Update IN PROGRESS Match: 6-second audio clip Owner: Fox Sports Latinoamerica Response Due: Oct 05, [redacted] View your submission Dispute Reason: Asserting fair use rights or public domain content usage. Submitted: Sep 28, [redacted] Details: I obtained the MPEG audio file "Celebrate" from Amazon, along with two other songs. It would be beneficial if Fox Sports Latinoamerica could specify the particular 6-second video segment in question. His birthday is tomorrow, your assistance is appreciated!
Reported by GetHuman-gmslsimm on суббота, 29 сентября 2018 г., 3:42
Heidi Compose has opened a Facebook account using my cell number, even though I have an account with my email address. About a month ago, a man called my cell claiming he provided the wrong number to Facebook and that a code was sent to my phone. I told him I'd call back, later I did and provided the code. After that, I started receiving messages in Spanish and tried to explain the mistake, to no avail. I recalled the phone call and reached out to the person who gave me the code, named Anthony, at [redacted]. Despite letting him know of the mix-up, I haven't received a response. I found Heidi Compose's information associated with my number by investigating further on Anthony's profile.
Reported by GetHuman1230856 on суббота, 29 сентября 2018 г., 3:49
Hi, I'm Leah Ilene Vanhale, known as Leah Wilks on Facebook due to my married name. This morning, I encountered an issue where my Facebook session expired, and I got logged out, something that has never happened before. Despite all my attempts, I couldn't recall my password or verify my phone number associated with the account. The email linked to my Facebook is inactive, causing further trouble. I sincerely request assistance in receiving the reset code at my valid email, [redacted], or regaining access to my account. My wedding photos and work schedule are crucial elements linked to my page. Additional details are available upon request.
Reported by GetHuman-leahvanh on суббота, 29 сентября 2018 г., 4:27
Our organization, Pcc Finland ry, has been trying to regain access to our church's Facebook account, which has been blocked for an extended period. We have contacted Facebook numerous times through our congregational secretary, but have not received any assistance. Despite changing the password multiple times and attempting all recovery methods provided by Facebook, we have been unsuccessful in accessing the account. The email address linked to the account ([redacted]) is still active and we believe it could be instrumental in recovering the account. We are in urgent need of assistance to resolve this matter promptly.
Reported by GetHuman-pccfinla on суббота, 29 сентября 2018 г., 5:59
I apologize for any grammatical errors, but English is not my first language, so please understand. I have been using Facebook for the past 5-6 years and I also manage a page. Three days ago, I was logged out automatically, and I received a message stating that my account was disabled. Upon checking my email, I discovered that it was due to a third-party copyright strike. I have tried to submit my real ID proofs multiple times, but all I receive is an email from the team stating that my account has been disabled. I am desperate to get my account back, and I apologize for any mistakes I may have made. I promise not to repeat them. Please help me find a solution.
Reported by GetHuman1231204 on суббота, 29 сентября 2018 г., 6:47
I recently visited a page called banter group, where people post various abusive and disgusting images. Unfortunately, I have been subjected to derogatory comments and have even been blocked from Facebook and Messenger for responding in the same manner. This happened initially for 24 hours on Wednesday, and now I am facing a 3-day block. I have witnessed even worse behavior on the page without similar consequences. Could my account have been compromised? Is it advisable to leave the banter group? I need immediate assistance and guidance to regain access to Messenger so I can communicate with my son.
Reported by GetHuman-abzzey on суббота, 29 сентября 2018 г., 7:09
Since switching to Facebook mobile, I've been logged in for approximately 8 years using a Yahoo email that I haven't been able to access for about 6 years now. Unfortunately, Yahoo lacks customer service support. I've encountered trouble adding a different email as the main contact for months. Every time I tried, clicking "Add" resulted in everything disappearing. Recently, upon opening Facebook, I received a "session timed out" message and got logged out. I can't recall my password, which is from 8 years ago, when things were different. Although I remember the email associated with the account, I no longer have access to that email's password, and it's not connected to any other email. This account holds numerous memories and is profoundly significant to me. I desperately plead for assistance in logging back in and successfully updating my new email address permanently.
Reported by GetHuman1231356 on суббота, 29 сентября 2018 г., 8:20
Dear Sir, I would like to inquire about how my girlfriend can view my following list without adding me or following me. I have set all my privacy settings to public, but she seems to think there is a way to view it without connecting with me. She insists that there is an option on Facebook where anyone can see both followers and following lists without being connected to me. This situation is crucial to me as she threatened to leave if I do not provide an answer, and I cannot imagine life without her. Please respond to my query promptly. Thank you.
Reported by GetHuman-naindev on суббота, 29 сентября 2018 г., 8:53
Hello, My name is Gemma White. Last night, I was unexpectedly logged out of my Facebook account and was prompted with a message stating my session had expired. The only way for me to regain access is through the 3 trusted contacts verification. During my pregnancy, I experienced forgetfulness (commonly referred to as baby brain) and had forgotten both my Facebook password and the password associated with my linked email address, [redacted] This left me reliant on the 3 trusted contacts method. Unfortunately, one of my trusted contacts, Bec White, happens to be my mother and she does not have access to her Facebook login details or the email linked to her account. I attempted to use Instagram as an alternative route since the accounts are connected, but it still requires my Facebook password which I do not recall. I am in urgent need of assistance as all my child's milestones from the past 2 years are stored on my account. This collection serves as a milestone album for my son, containing precious photos and videos. Please, could you provide me with guidance on how to regain access to my account? Your help would be greatly appreciated. Best regards, Gemma White
Reported by GetHuman-gemlucy on суббота, 29 сентября 2018 г., 9:11
I have two accounts on Facebook and wish to delete the first one. However, I cannot log in because I no longer have access to the associated email address. The email account is old, closed for years, and I don't remember the address or password. Additionally, my phone number is not linked to either of my Facebook accounts. As the closed email account cannot be recovered due to its long inactivity, I am unable to reset the password. How can I proceed with deleting my first Facebook account under these circumstances?
Reported by GetHuman-bettycul on суббота, 29 сентября 2018 г., 11:39
I recently got a notification about someone attempting to access my Facebook account. I chose to reset my password, but I encountered issues with the verification process. I didn't receive the SMS code, and now I'm unable to regain access to my account. It's important for me to retrieve my Facebook page as it contains valuable contacts and information. Despite several attempts, I keep getting a message saying I've reached the limit. I really need assistance to recover my account as I prefer not to create a new one. Thank you. - Brandy Barsell (Robbins)
Reported by GetHuman-brandyrb on суббота, 29 сентября 2018 г., 12:34
I've been trying to access my Facebook account (Teddi Jules Gardener) through the Facebook app on my phone. I got logged out and couldn't log back in despite trying my password multiple times. When I attempted a reset and provided my email and phone number linked to the account, I couldn't find a profile associated with them. I verified that the information was correct. Email: [redacted] phone: [redacted]. After multiple attempts, I received a 6-digit code via text which was said to be invalid when I tried entering it. This has repeated, and I'm still unable to access my account. Oddly enough, I can use the Messenger app. Could this issue be resolved so I can regain access to everything?
Reported by GetHuman-teddigar on суббота, 29 сентября 2018 г., 12:39
I've been trying to access my account using my email [redacted] and phone number [redacted], which have always been associated with my account. However, I have not been receiving the login codes on my phone and when I try to enter the codes sent to my email, it says they are incorrect or I have tried too many times. I have even verified my identity using my driver's license, but I am still unable to log in. Please assist me in resolving this issue. Thank you, Cindy.
Reported by GetHuman-braycy on суббота, 29 сентября 2018 г., 12:41
I believe my account has been compromised as the login credentials have been changed. Previously, the account belonged to Clary Reed from Orlando, Florida, USA, featuring photos of my blonde hair kids and red-headed husband. The new name appears to be in Arabic. When attempting to recover the account associated with [redacted], Facebook no longer recognizes my email. It seems like the perpetrator has taken full control of my profile, and others are able to view my posts through the tagged photos leading to the new Arabic-named account. This Facebook profile has been mine since [redacted], and regrettably, I have lost all access to my cherished photos and posts. Any assistance would be greatly appreciated.
Reported by GetHuman-claryjmc on суббота, 29 сентября 2018 г., 12:46
I recently purchased a new phone and unfortunately got locked out of my Facebook account as it was linked to an old email I can't access anymore. I tried the password reset, but it's sending the reset link to my old email, which I can't retrieve. Even using my phone number for verification didn't work. My friends can still find my account, but I can't access it and keep getting directed to create a new one. I really need help recovering my old Facebook account. My new email is [redacted], and I've had the account since Facebook first started, so it holds a lot of memories I don't want to lose. I've tried searching online for solutions but don't have a computer at home and am not very tech-savvy. My phone number is [redacted], and I'm not sure why it's not being recognized. Any step-by-step instructions you can provide would be greatly appreciated.
Reported by GetHuman1231969 on суббота, 29 сентября 2018 г., 13:26
I recently attempted to regain access to my original Facebook account, which was my first account before creating a new one. Unfortunately, I suspect it was hacked as the perpetrator had knowledge of my Yahoo credentials, which were linked to my Facebook. Consequently, my Yahoo password was changed, leaving me unable to access both accounts for over a year. These accounts store valuable information and cherished photos that I'm eager to retrieve. I am seeking guidance on the steps to reclaim access to my Facebook account. I no longer have the phone number linked to the account and am unable to receive a confirmation text. Additionally, I do not recall the number and suspect it may no longer be active. Currently, I am in contact with Yahoo support for assistance in regaining access to my email. I've heard of a method involving submitting identification to recover a Facebook account and would appreciate any help or advice on resolving this matter. Thank you.
Reported by GetHuman-connerdi on суббота, 29 сентября 2018 г., 13:36
Since the security breach on Friday, September 28th, I have been unable to access my email account [redacted] My previous email linked to the account is [redacted], but I switched to Gmail a while back. Unfortunately, I can't recover my Yahoo email as the linked recovery address is no longer accessible. I've been using Facebook on my phone and laptop for two months. Can my IP address be used for verification? I'm in Turkey and can't reach out for assistance until I return to the UK next Saturday. I have sentimental photos on that email account and don't want to create a new one. Is there another way to prove my identity, such as using my passport, driving license, IP addresses, or home address? I have never encountered this issue before and need help urgently. Thank you. - Karl Culley
Reported by GetHuman-karlcull on суббота, 29 сентября 2018 г., 14:07
I have been using my old phone number `[redacted]` and the password `rustyggg` without any issues until I switched to a new phone. The system now says my password is too old to be used, and I can't access my account at all. My email has been changed to `[redacted]`, and my current phone number is `[redacted]`. I need a code sent to one of these devices to log in. When I enter my name as requested, I only see 12 entries for a wrong Rusty Williams, none of which are me. Entering my friends' names doesn't help either. I have cherished fishing pictures and memories with my son in this account that I started around [redacted] for some therapeutic activity after a brain aneurysm. Please assist me in using my new number and email to regain access to my account. The account holds invaluable history for me and my son.
Reported by GetHuman-wrusty on суббота, 29 сентября 2018 г., 14:58
I have been advertising on Facebook, and my ads were approved, but then I received an email stating that my ad account has been suspended. I want to clarify that I run a legitimate website with proper company registration. I am committed to following the guidelines and rules. If there is any documentation or information needed to resolve this issue, I am more than willing to provide it. This is a setback for me as I am just starting out, and I assure you that I have never been involved in any fraudulent activities. If I have unknowingly violated any policies, I sincerely apologize and am willing to rectify the situation. I believe this might be a misunderstanding, and I am open to addressing any concerns. Thank you for your attention to this matter. My ad account ID is [redacted][redacted].
Reported by GetHuman-pahulsin on суббота, 29 сентября 2018 г., 15:30
I am having trouble reporting a situation that needs more than a simple button click. I have screenshots of information about a Jason Carter who reached out to me. I tried to get a voice recording, but he declined to call me when I hesitated, fearing he might gain access to personal details. I interacted with him, and eventually, he blocked me, but only on Messenger. Either this is a compromised account, or it's the actual individual who is out on bond for a murder charge, claiming to be in the military currently stationed in Kuwait. I understand it may not be illegal, but it's worrisome considering the number of vulnerable individuals who could fall prey. I was advised to contact Crime Stoppers in his residing state but I'm unsure of what steps to take next. I possess screenshots, so Facebook could possibly identify him. Any suggestions?
Reported by GetHuman-cherijf on суббота, 29 сентября 2018 г., 15:35

Help me with my Facebook issue

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