After opening my Facebook mobile app I was told that my "session had expired" and the a...

GetHuman1230396's customer service issue with Facebook from September 2018

12 views | 158024 similar | 0 following
Help with my Facebook issue
GetHuman1230396's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1230396 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1230396 can let us know if they help or not.
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The issue in GetHuman1230396's own words
After opening my Facebook mobile app I was told that my "session had expired" and the app closed its self. So I reopened the app and was asked to log back in. Upon attempting to log back into my Facebook I was told that my information was incorrect. Knowing that my information wasn't I selected the reset password option wondering if I just needed to reset it. After attempting to find my account information I was told that my password was a previous password and my account couldnt be found. I searched by name, email, and phone number and was told there was no account information. My account has to have been hacked and reset somehow and I would like to regain access to my account and not lose everything I had on my Facebook. So, facebook help center ,help me locate and fix my account.

GetHuman1230396 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1230396
Sep 29th, 2018 - 2 years ago
Fixed
Seen by 12 customers so far
Similar issue to 158024 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1230396 started working on this issue
Sep 29th, 2018 2:46am
GetHuman1230396 indicated the issue is not fixed yet.
Sep 29th, 2018 2:49am