As I was scrolling down my facebook feed I came across the friend suggestions and saw a...

GetHuman1228408's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1228408 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1228408 can let us know if they help or not.
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Before contacting them, items GetHuman1228408 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1228408's own words
As I was scrolling down my facebook feed I came across the friend suggestions and saw a picture of myself. I realized it was a fake account, and I immediately reported it. However what was really disturbing me was that the picture used in the profile is one I took the other day and which has never been posted anywhere online. It's literally just on my phone.... **So, how could this have happened? I realize the fake account (https:***nicollette.spicer) was probably created by a bot - but how did they get this picture? I've called Apple Support to check the security of my iCloud account and there is nothing that stands out as compromised. Of course I changed my passwords anyhow. But they could give me no answer as to how this picture wound up on a fake facebook account. Would you know what may have happened? **Thank you for any advice about this. I really appreciate it!*

GetHuman1228408 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1228408
Sep 28th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 157305 others
0 customers following this


GetHuman1228408 started working on this issue
Sep 28th, 2018 7:47pm