I'm trying to reset my password because I can't remember it and it won't let me. It say...

GetHuman1222332's customer service issue with Facebook from September 2018

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The issue in GetHuman1222332's own words
I'm trying to reset my password because I can't remember it and it won't let me. It says I've entered too many codes. I try to do the identity way and it can't find me. I'm logged in on my phone but need it on my laptop for my business page. I just need to reset my password and it won't let me. My Facebook is under an old email - *****@***.com *I still have access to this email but don't use it.
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Customer service issue
Reported by GetHuman1222332
Sep 28th, 2018 - 25d ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman1222332 started working on this issue
Sep 28th 12:52pm