I woke up this morning to check my messages on Messenger from my boyfriend and as soon...

GetHuman1222284's customer service issue with Facebook from September 2018

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GetHuman1222284's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1222284 will want to follow the link below to head to their help center. We will check on GetHuman1222284 later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1222284's own words
I woke up this morning to check my messages on Messenger from my boyfriend and as soon as I open my app, it said, "Session Expired". That's when I restart the app and it wouldn't let me sign in. I then go to Facebook to double check and it says the same thing. Honestly wish to contact you asap because I'm worried I may not get my account back. From what I'm checking, it shows the email starts with an "a" but I'm the official owner of that account. If you want proof, I can show you besides my old email. That email I had was inactive so I never confirmed that email. I was sure I put in my current one but I guess it doesn't work out. Reason why I can't logged in and I really would love to have my account back since it's the only way I can contact my boyfriend.
GetHuman1222284 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1222284
Sep 28th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 156387 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1222284 started working on this issue
Sep 28th 12:41pm