I cannot log onto my Facebook page. My name is Jamie Waller. My email address is JamieW...

GetHuman1222135's customer service issue with Facebook from September 2018

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GetHuman1222135's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1222135 will want to follow the link below to head to their help center. We will check on GetHuman1222135 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1222135 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1222135's own words
I cannot log onto my Facebook page. My name is Jamie Waller. My email address is JamieW*****@***.com i’ve tried changing my password. That won’t help. I tried changing it with my phone number. With my email address. And with my name and neither house. I lost my granddaughter and a lot of her pictures on there and I really need the pictures if I have to create a new account I don’t know how can I get all of my pictures off of Facebook. I really would like to keep my own account. But I’m having a difficult time logging in. Also my daughter Ryan Hawkins cannot log into hers they’re forcing her to create a new account but it’s her daughter who passed away. I really need your support and getting the batteries off if so that’s possible.
GetHuman1222135 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1222135
Sep 28th, 2018 - 2 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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GetHuman1222135 started working on this issue
Sep 28th 12:03pm