Dear Facebook,**Several years ago someone in our company set up the account ‘John Smith...
GetHuman1221774's customer service issue with Facebook from September 2018
Help with my Facebook issue
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GetHuman1221774's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1221774 will want to follow the link below to head to their help center. We will check on GetHuman1221774 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1221774's own words
Dear Facebook,**Several years ago someone in our company set up the account ‘John Smith’ (email: reception@thelaundryE*.com) as a way of administering the FB Page 'The Laundry E*' (https:**www.facebook.com*thelaundrye*).**The account is not a real person – it is a dummy account that different people in the company could use, so they didn't need to use their personal accounts for work stuff.**My colleague successfully logged into the account on Wednesday from his laptop at his home. Then I tried to log in from my laptop at my home. This attempted login from another location seems to have caused the account to be blocked.**The account ‘John Smith’ is the only admin for the page ‘The Laundry E*’ so, with this account blocked, we have no way to administer our FB Page.**We are invited to upload some ID to get the account unblocked, but since 'John Smith' is not a real person, we have no ID for the account.**Please can you advise me what I need to do to regain access to the account 'John Smith' so that we can continue administering our FB Page. **I look forward to hearing from you soon.**Best wishes,**Mark Turner
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