Dear Facebook,**Several years ago someone in our company set up the account ‘John Smith...

GetHuman1221774's customer service issue with Facebook from September 2018

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The issue in GetHuman1221774's own words
Dear Facebook,**Several years ago someone in our company set up the account ‘John Smith’ (email: reception@thelaundryE*.com) as a way of administering the FB Page 'The Laundry E*' (https:***thelaundrye*).**The account is not a real person – it is a dummy account that different people in the company could use, so they didn't need to use their personal accounts for work stuff.**My colleague successfully logged into the account on Wednesday from his laptop at his home. Then I tried to log in from my laptop at my home. This attempted login from another location seems to have caused the account to be blocked.**The account ‘John Smith’ is the only admin for the page ‘The Laundry E*’ so, with this account blocked, we have no way to administer our FB Page.**We are invited to upload some ID to get the account unblocked, but since 'John Smith' is not a real person, we have no ID for the account.**Please can you advise me what I need to do to regain access to the account 'John Smith' so that we can continue administering our FB Page. **I look forward to hearing from you soon.**Best wishes,**Mark Turner
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Customer service issue
Reported by GetHuman1221774
Sep 28th, 2018 - 3 mons ago
I have an issue with Facebook too
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GetHuman1221774 started working on this issue
Sep 28th 9:10am