My late husband, David J Taylor, who died last year had a Facebook account which has be...
GetHuman-raili's customer service issue with Facebook from September 2018
Help with my Facebook issue
The issue in GetHuman-raili's own words
My late husband, David J Taylor, who died last year had a Facebook account which has been inactive since his death. This morning friends and family are telling me that his profile is coming up on messages "David Taylor says Hi". This is extremely upsetting and distressing to us. I don't know if his account is hacked or if this is some ploy by Facebook to activate dormant accounts. Can you, please, stop this and close his account.
GetHuman-raili did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-raili fixed the problem
Eventually, I found a link to deleting dead person's FB page and that took me to a form to complete. Needed to get a death certificate scanned to attach but - hopefully - I've now jumped all the hoops and it's done. It would be easier if they were not so coy about people dying and didn't bury these links somewhere deep in the labyrinth.
Please help with my Facebook issue
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