My late husband, David J Taylor, who died last year had a Facebook account which has be...

GetHuman-raili's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman-raili's own words
My late husband, David J Taylor, who died last year had a Facebook account which has been inactive since his death. This morning friends and family are telling me that his profile is coming up on messages "David Taylor says Hi". This is extremely upsetting and distressing to us. I don't know if his account is hacked or if this is some ploy by Facebook to activate dormant accounts. Can you, please, stop this and close his account.
GetHuman-raili did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-raili fixed the problem
Eventually, I found a link to deleting dead person's FB page and that took me to a form to complete. Needed to get a death certificate scanned to attach but - hopefully - I've now jumped all the hoops and it's done. It would be easier if they were not so coy about people dying and didn't bury these links somewhere deep in the labyrinth.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid


Customer service issue
Reported by GetHuman-raili
Sep 28th, 2018 - 3 mons ago
I have an issue with Facebook too
GetHuman-raili shared how to fix
Seen by 7 customers so far
Similar issue to 156021 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-raili started working on this issue
Sep 28th 8:32am
GetHuman-raili shared this issue with followers on Twitter
Sep 28th 8:32am
GetHuman-raili confirmed the issue is fixed. Hooray!
Sep 29th 8:41am