My facebook accounts' name is Bre D'nae but my real name is Jayda Taylor. Ive been tryi...

GetHuman-jaydat's customer service issue with Facebook from September 2018

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The issue in GetHuman-jaydat's own words
My facebook accounts' name is Bre D'nae but my real name is Jayda Taylor. Ive been trying to recover my account for a few months now. I followed the directions that facebook provided but it told me i had to reset it on a phone ive logged in with. I went out and bought a new battery for my old phone just to do this. It did let me go through with the reset process then and the redirect sends me to gmail's "account recovery" but never sends the reset email. I cant regain the old phone number* but im actually emailing you guys from the email attached to my account. Is there no way for Facebook to send me the password reset manually?
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Customer service issue
Reported by GetHuman-jaydat
Sep 28th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 4 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jaydat started working on this issue
Sep 28th 8:26am