I have had an account for over ** years with *** friends and seem to have lost it as I...

GetHuman1221658's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman1221658's own words
I have had an account for over ** years with *** friends and seem to have lost it as I had a notification from Facebook that said it had expired and to log in again with email and phone number I didn't get my account back instead have had to create a complete new one have lost all my pics etc and am not happy my name is Marisa Margetts and want my old account back please could you help me thank you
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Facebook

Customer service issue
Reported by GetHuman1221658
Sep 28th, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 156000 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1221658 started working on this issue
Sep 28th 8:04am
GetHuman1221658 indicated the issue is not fixed yet.
Oct 1st 5:36am