Someone(Chuck Jenks) hacked my Facebook page and changed my password (Charra johnson...

GetHuman-charrajo's customer service issue with Facebook from September 2018

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GetHuman-charrajo's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-charrajo will want to follow the link below to head to their help center. We will check on GetHuman-charrajo later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-charrajo's own words
Someone(Chuck Jenks) hacked my Facebook page and changed my password (Charra johnson) *****@***.com. I can not log in and it doesn’t want me to retrieve my password thru phone or email.
GetHuman-charrajo did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-charrajo
Sep 28th, 2018 - 25d ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-charrajo started working on this issue
Sep 28th 6:39am