NOT FIXED

GetHuman-ncslaght's customer service issue with Facebook from September 2018

5 views
 | 
155875 similar
 | 
0 following
Help with my Facebook issue
How did GetHuman-ncslaght do it?
Waiting to hear how GetHuman-ncslaght fixed the problem to share with other customers.
The issue in GetHuman-ncslaght's own words
Uncompromise my account ... Account Compromised. **Hello today my Facebook app on my iPhone logged me off. I tried to log back on and it told me my password was incorrect, grant it i do not recall my password because the app has kept me logged in for years. When I go to recover my password it tells me my email is not associated with any Facebook account and neither is my user name. The email I used to set up this account is *****@***.com the account Name is Nicole Christine, my birthday is **-**-****. Someone has changed the email and password to take over my account and I am left with no way into my account. The last email I received from Facebook was ********. Which I have been activly using this account every day including today ********. I need this resolved asap, there are pictures of my son on that account and I do not under any circumstances feel comfortable with some hacker having access to those and my account. This is my private Facebook account and my worst nightmare that someone is now impersonating me. I am giving you a different email to contact me through since my iCloud email has obviously been comprised.
Someone is using my account and I have zero access to it. I need to speak with a real person to fix the problem.
Someone live to talk to.
I already tried the help center multiple times it's useless.
I have an issue with Facebook too
How GetHuman-ncslaght fixed the problem
We are waiting for GetHuman-ncslaght to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-ncslaght fixes it.
This email address isn't valid

Facebook

Facebook
Customer service issue
Reported by GetHuman-ncslaght
Sep 28th, 2018 - 23d ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 155875 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-ncslaght started working on this issue
Sep 28th 5:48am
GetHuman-ncslaght indicated the issue is not fixed yet.
Sep 28th 5:52am
GetHuman-ncslaght confirmed the issue is fixed. Hooray!
Sep 29th 6:04am