Hacked Business Page of a Big Company

GetHuman-dawarras's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dawarras's own words
Someone one - ‘Will Jennifer’ invited me to Business Manager Instant Article. ... My business page Wing Chair Luxury Group is hacked by Business Manager Instant Article, it’s not visible on my personal profile and I have no access to it. **I have spent ** years and fortune establishing my business presence. Pls help. How can Facebook deprive me of my rights as admin. **Please I need access to my page ASAP. It has fan following of more than ***k and I have spent more than $***k promoting my page and in ads.
This was especially frustrating because email of my removal as admin from my page is received from *****@***.com
I need access to my page ASAP. My page is not visible on my personal profile and even on internet.
I have been Facebook customer for last ** years and have spent thousands of dollars in establishing my business presence and managing my page.
I have reported problem multiple times. Someone from support.facebook.com did contact me and promised to help. But still no clue at all.
I have an issue with Facebook too
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Facebook

Business Manager
Customer service issue
Reported by GetHuman-dawarras
Sep 28th, 2018 - 22d ago
I have an issue with Facebook too
Not resolved
Seen by 21 customers so far
Similar issue to 155774 others
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Timeline
GetHuman-dawarras started working on this issue
Sep 28th 4:28am
GetHuman-dawarras shared this issue with others over email
Sep 28th 4:49am