I have a girlfriend who is on Hangouts and she feels very threatened by her ex-boyfrien...

GetHuman-dalelewi's customer service issue with Facebook from September 2018

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Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dalelewi's own words
I have a girlfriend who is on Hangouts and she feels very threatened by her ex-boyfriend real name Andrew Jackson he is created name of Betty ftv in her name he is sending or not so pleasant messages and now he is on my line somehow my name is Dale Lewis and he has been doing this for about * or * months now and it is a really bothering her real name is Cindy Johnson from Miami Florida. She is wondering what she can do to take care of this matter because it is really starting to scare and bother her very badly. She is at the point of calling the police is that a thing she should do I'm not familiar with this I don't know if she should call the police or not. But I do not want to see her get hurt because there is some a whole stalking her online constantly every day every minute that has to be a resolution here and I appreciate it if you could tell me what the resolution would be I don't believe the police can do anything but a possibility of you investigating or something thank you sincerely Dale Lewis.
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Customer service issue
Reported by GetHuman-dalelewi
Sep 28th, 2018 - 19d ago
I have an issue with Facebook too
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GetHuman-dalelewi started working on this issue
Sep 28th 3:25am