My mother's account was hacked before we were able to update the phone number on the ac...
GetHuman1220933's customer service issue with Facebook from September 2018
Help with my Facebook issue
First: share to improve GetHuman1220933's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1220933's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1220933 will want to follow the link below to head to their help center. We will check on GetHuman1220933 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1220933 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1220933's own words
My mother's account was hacked before we were able to update the phone number on the account. Now i can't recover the account. This was previously reported and we were requested to send pictures*identification to prove she was the rightful owner. Nothing else has been done to resolve the issue. Because of the vast number of friends we don't want to create a new account. The address is https:**www.facebook.com*millie.trotter.** email address is MrsT*****@***.com old password was Throw****Please assist with recovering the account.*My mother is ** years old. Thus the reason I am contacting you and not her.
GetHuman1220933 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1220933 fixed the problem
We are waiting for GetHuman1220933 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.