I can not recover my Facebook account. It says that I have two accounts and eirther one...

GetHuman-jscama's customer service issue with Facebook from September 2018

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The issue in GetHuman-jscama's own words
I can not recover my Facebook account. It says that I have two accounts and eirther one of them are correct. The one That I want will show up on my wife’s Facebook but will not show up for me to access? I have sent a credit card pic to Facebook for recovery and Facebook said unfortunately can’t recover then I wanted to send them my ID pic and now it says I can’t even send that? I’m lost on how to recover?
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Customer service issue
Reported by GetHuman-jscama
Sep 28th, 2018 - 3 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman-jscama started working on this issue
Sep 28th 1:48am