My fathers account has been hacked, and we are unable to reset the account or passcode...

GetHuman1220189's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1220189's own words
My fathers account has been hacked, and we are unable to reset the account or passcode associated with the account. Also, we have forgotten the email on file to help make the login easier. Please help ASAP. This is fraud!
GetHuman1220189 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1220189
Sep 27th, 2018 - 2 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 155532 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1220189 started working on this issue
Sep 27th 10:38pm
GetHuman1220189 indicated the issue is not fixed yet.
Sep 29th 5:46am