Hi,*My account is locked and I received a massege that I must add an id document. I add...

GetHuman1219581's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1219581's own words
Hi,*My account is locked and I received a massege that I must add an id document. I add one id card but they did not accept and I sent a picture of my BRP as a reply to the email they sent to reject my first id card.*Until now I did not recive any answer*My phone number**************
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Customer service issue
Reported by GetHuman1219581
Sep 27th, 2018 - 2 mons ago
I have an issue with Facebook too
Seen by 4 customers so far
Similar issue to 155434 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1219581 started working on this issue
Sep 27th 8:32pm
GetHuman1219581 indicated the issue is not fixed yet.
Oct 1st 10:22am