I clicked to my Facebook Account as always, and it asked me for a new password (I never...

GetHuman1221365's customer service issue with Facebook from September 2018

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Help with my Facebook issue
GetHuman1221365's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1221365 will want to follow the link below to head to their help center. We will check on GetHuman1221365 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1221365 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1221365's own words
I clicked to my Facebook Account as always, and it asked me for a new password (I never had to put a password previously, it opened for me automatically), then it opened a new account, starting from scratch. I cannot get into my usual account and Messenger. My name is Marta Farion in Chicago. *****@***.com ***-***-**** How can I get into my account that I've had for years?
GetHuman1221365 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1221365
Sep 28th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 155805 others
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GetHuman1221365 started working on this issue
Sep 28th 4:59am
GetHuman1221365 shared this issue with others over email
Sep 28th 5:01am