I have a Facebook account. Jonna Smith, coshocton, Ohio. I no longer have access to the...

GetHuman-annin's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman-annin's own words
I have a Facebook account. Jonna Smith, coshocton, Ohio. I no longer have access to the phone number linked to the account ***-***-****. I am trying to recover my account via phone number ***-***-****. I need the access code sent via sms to this phone number to access my account please so I can change the phone number linked to the account and update my email for future access. I tried to set up another account but it was disabled due to Facebook thinking I was impersonating myself. Please send my access code via sms to ***-***-**** for my Facebook account so I may be able to access it. Thank you, Jonna Smith Coshocton, Ohio.
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Facebook

Customer service issue
Reported by GetHuman-annin
Sep 27th, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 155364 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-annin started working on this issue
Sep 27th 7:01pm
GetHuman-annin indicated the issue is not fixed yet.
Sep 28th 7:14pm