I have followed all the rules by Bask, Comcast, Facebook, and my years of experience. I have never had a problem which required me to contact * points of expertise just to find out to date that I can not have my inactivated Facebook which I used once a week to retreive information. I had asked for the account to be downloaded to my computer but it never occurred. I can not resolve this without a Facebook Level * and up respond with a human entity. Thus far I have been running around in circles. r

GetHuman1219525's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman1219525's own words
to temporarily bring back my deactivated FB account with the old ID and PW and I can't. was told that FB would be my only hope and now I find out that I will not obtain a human response. I am not young and quick and the hoops you have to go through are difficult and no where have I seen the need to go through this. I read the instructions for deactivating my FB acct and I went into it about * times, once per week while I had it in the status and I made contacts with comments and then just placed the acct back on deactivation because I knew that I was being watched by someone via my Instagram which I have changed now and via messenger. They also used a fake phone number to attempt contact. ... Now I need to know if Facebook can change my FB account back to my old id (my old email- J*****@***.com and my old password) I most recently used the password Lollyboomer*. Bask assisted me most recently and all Comcast did was tell me it was impossible. . I just want the same picture I had on my old one at the top of Neuschwanstein w. my pic w. my husband in the front left corner and the other pictures on the left and below to say"This is a private account. If you wish to see what this user shares with her friends, please send her a friend request. Can you assist me with this? Could you please let me know if this is possible or let Bask know at ***-***-****. *Thank you. Gabriela K. Jarrell
I am not interested in continuing this charade with someone wise enough and old enough to know if you have a problem with your family member, you do not attack the recipient, rather the family member. I just want to reenter the FB acct under the old Id and Pw and replace it with my new em and pw. And vanquish the old one. I was told that my primary contacts were contacted and that my head could be used for other lewd and indiscreet photography. I feel completed degraded simply because I spoke back to a person from ** yrs ago. In my eyes the person was just wanting to chat about the past and who else could he talk to? It was about a close friendship, nothing else. Can FB help me resolve this?
I would like FB to reopen my old fb account that is inactivated with the old em id and the old pw. And keep the page with the castle Neuschwanstein at the top with the picture of myself and my husband in the front square and all the pictures lined up on the left side. underneath i would like written " This is a private account. If you would like to see what this user shares with others, please send a friend request.
With Comcast since it was the first station that allowed a more diverse television selection. We have used the internet since **** and we have a company that has been using the business class as well.
I have contacted Bask and Comcast and my own expertise to no avail. It was suggested to contact you for resolution. I am Gabriela K. Jarrell and my husband is Charles L. Jarrell. Please let us know if this is possible. Thank you.
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Customer service issue
Reported by GetHuman1219525
Sep 27th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 155427 others
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Timeline
GetHuman1219525 started working on this issue
Sep 27th 8:19pm
GetHuman1219525 indicated the issue is not fixed yet.
Oct 1st 6:49pm