My Mother is deceased and someone has hacked her Facebook account. the phone number she...

GetHuman1204976's customer service issue with Facebook from September 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1204976's own words
My Mother is deceased and someone has hacked her Facebook account. the phone number she has on file had been disconnected and her password on her account has been changed. I am locked out of her account. I don't know how to get back in the account. i tried using the phone she always used when on her account but it won't recognize it either. please help me, this account is sent friend requests out to her contacts and messaging her contacts. it is very hurtful to see considering she has only been deceased for a few months. it's disturbing the family to get messages from her account. Her name is P Jean Adcock. MY name is Heather Giles and I can be contacted at the email below.
GetHuman1204976 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1204976
Sep 26th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 153444 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1204976 started working on this issue
Sep 26th 2:36am
GetHuman1204976 indicated the issue is not fixed yet.
Sep 26th 2:37am