My Mother is deceased and someone has hacked her Facebook account. the phone number she...
GetHuman1204976's customer service issue with Facebook from September 2018
Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1204976's own words
My Mother is deceased and someone has hacked her Facebook account. the phone number she has on file had been disconnected and her password on her account has been changed. I am locked out of her account. I don't know how to get back in the account. i tried using the phone she always used when on her account but it won't recognize it either. please help me, this account is sent friend requests out to her contacts and messaging her contacts. it is very hurtful to see considering she has only been deceased for a few months. it's disturbing the family to get messages from her account. Her name is P Jean Adcock. MY name is Heather Giles and I can be contacted at the email below.
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